Request a repair
Report damp, mould and condensation
Follow up an existing issue
Report antisocial behaviour
Raise a concern
Make a suggestion
Third party enquiry
Report tenancy fraud
Making a complaint
Telecommunication services
Subject Access Request (SAR)
Report a cyber security vulnerability
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Unreasonable communication
The vast majority of our residents are positive, polite and respectful. It's only a minority that behave in a way that could be considered unreasonable.
When communication becomes unreasonable it prevents us from dealing with the issue in question and from providing a service to other residents.
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Have you been impressed by a member of our team?
If so, why not nominate them for a WOW! Award.
We encourage all our team members to demonstrate our values. They’re shared by colleagues, residents and The Board. And they bring us together with a joint focus on what matters most at Peabody.
Phone: 0300 123 3456
Our phone lines are open Monday to Friday, 8am–6pm. You can also use this number outside these hours to report an emergency.
Calling when our phone lines open at 8am is often the quickest time to get through.
If you can't call then, 11.30am to 3.30pm is usually quieter. Mondays and Tuesdays are our busiest days, so if you can, try to call another time.
Live chat
Need a quick answer? Our live chat team usually replies in under 30 seconds.
Our live chat is available Monday - Friday, 8.30am to 5pm. During these times, you can start a live chat from any page on our website.
By post
45 Westminster Bridge Road, London, SE1 7JB