Paying your rent and service charges

If you’re a resident, leaseholder, shared owner or freeholder we may charge you for things like caretaking, door entry phones and services in communal areas. This is known as a service charge.

It doesn’t include services to individual homes, such as heating and hot water or tv licenses. The exact make-up of your service charge depends on the type of home you live in and the type of agreement you have with us.

Service charges pay for things like:

  • Repairs and maintenance to the common parts of the building, such as stairwells, staircases, lifts and security systems.
  • Cleaning and upkeep of communal areas.
  • Payment of utilities for communal areas.
  • Ground maintenance in and around your home and estate.
  • Buildings insurance.
  • The costs of a caretaker (in some areas).

You usually pay the service charge on top of your monthly rent. But for some homes, the service charge may be included in the total rent.

We may also pay some of the money into a reserve fund to help cover the costs of future maintenance work or major repairs. This is a way of spreading the cost and means you won’t get a large bill in one go.

Service charges usually run from April through to the following March.

Find out more for your property

To make sure you receive the right information for your property, please enter your postcode and door number only (e.g. Flat 6 - enter 6. Flat A - enter street address number).

Not a customer and you have a question, please call 0300 123 3456 and we’ll be happy to help.

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We know that many people are struggling with the increased cost of living. So our advice and wellbeing team are here to help with free and confidential financial support. The team provide advice on benefits and grants, as well as help with budgeting. 


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