We publish a range of publications and guides for our residents.
If you can't see what you're looking for here, please contact us.
Report to residents
Our annual report to residents contains an overview of our performance and work, including key performance indicators.
Guides and handbooks with useful information for residents.
Peabody's email newsletter is a mix of news, information and opportunities and is sent out to residents every two months.
Scrutiny Panel reviews
Update on service charges - March 2023
We’re listening to residents and improving our services based on your feedback. Here’s an update on the actions we have taken since our Resident Scrutiny Panel carried out a review of our service charges.
Service Charges Findings Report: Residents' Experiences of Peabody Service Charges June 2022 (pdf, 568kb)
Complaints handling process, Sep 2020 (pdf, 137 kb)
How Peabody communicates with homeowners, Jan 2017 (pdf, 508kb)
Resident experience of the antisocial behaviour service, June 2016 (pdf, 185kb)
How successful are neighbourhood managers in promoting and encouraging resident involvement, July 2015 (pdf, 100kb)
Review of the Estate Controlled Environment Improvement Budget, (ECEIB), (pdf, 135kb)
The report outlines our achievements in key areas.