We publish a range of publications and guides for our residents.

If you can't see what you're looking for here, please contact us.

Report to residents

Our annual report to residents contains an overview of our performance and work, including key performance indicators.

Download our

Residents Review 2022-23 (pdf, 2.1mb)

Resident guides

Guides and handbooks with useful information for residents.

Resident newsletter

Peabody's email newsletter is a mix of news, information and opportunities and is sent out to residents every two months. 


Scrutiny Panel reviews

Update on service charges - March 2023

We’re listening to residents and improving our services based on your feedback. Here’s an update on the actions we have taken since our Resident Scrutiny Panel carried out a review of our service charges.

Past reviews

Download our

Service Charges Findings Report: Residents' Experiences of Peabody Service Charges June 2022 (pdf, 568kb)

Download our

Complaints handling process, Sep 2020 (pdf, 137 kb)

Download our

How Peabody communicates with homeowners, Jan 2017 (pdf, 508kb)

Download our

Resident experience of the antisocial behaviour service, June 2016 (pdf, 185kb)

Download our

How successful are neighbourhood managers in promoting and encouraging resident involvement, July 2015 (pdf, 100kb)

Download our

Review of the Estate Controlled Environment Improvement Budget, (ECEIB), (pdf, 135kb)

Community Foundation

The report outlines our achievements in key areas.

Download our

Peabody Community Foundation Report 2022-23 (pdf, 6.7mb)

Group Strategy

This strategy outlines what we want to achieve over the next three years.

Read the strategy