We’ll always try to help you whenever we can, but we aren’t able to fix all repairs.

What we can and can’t fix depends on your tenure – whether you’re a leaseholder, freeholder or social tenant. Find out more about who’s responsible for things in and around your home:

To make sure you receive the right information for your property, please enter your postcode and door number only (e.g. Flat 6 - enter 6. Flat A - enter street address number).

Not a customer and you have a question, please call 0300 123 3456 and we’ll be happy to help.

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