The government has introduced new Consumer Standards for social housing providers. These aim to ensure you have a safe, secure, and well-maintained home, with clear communication and good service from your landlord.

What does this mean for you?

These standards align with our priorities of getting the basics right and putting residents first. Here are some examples of how we’re meeting them:

Safety and Quality: We’re investing in our homes to meet high safety and quality standards. We work with partners to tackle anti-social behaviour and provide tailored local support. Over the next five years, we plan to spend £2 billion on maintaining and improving our existing homes.
Transparency, Influence, and Accountability: We promote open communication and provide opportunities for you to influence decisions through resident panels and engagement platforms.

Neighbourhood and Community: We are dedicated to building strong, supportive communities by delivering local services to meet your needs.

Tenancy: Our Advice and Wellbeing services can help you manage your tenancy and access additional support.
We’re committed to improving in line with the standards, by prioritising your homes and safety, treating you with fairness and respect, delivering better services, and fostering supportive communities.

We’ll keep you updated on our progress and also report on Tenant Satisfaction Measures to show how we’re performing. 

Find out more

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How we are doing: Tenant Satisfaction Measures

We're committed to providing quality homes and services that put our residents at the heart of everything we do. TSMs help us understand what we're doing well and where we need to improve.
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Our performance

We regularly measure our performance to make sure we’re getting the basics right, treating residents with fairness and respect and sharing our progress.

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Real life stories from residents, colleagues and partners within our communities

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