Accessibility statement

This statement applies to information published on and We want our websites to be as accessible and easy to use as possible. We also want to make sure we comply with the Web Content Accessibility principles (W3C) and follow online best practices. 

Accessibility help

On this website: Recite Me

We've added some accessibility tools on this website. They are provided by Recite Me and will help you to customise content so that it works best for you.

You can access these tools through the 'Accessibility' button at the top of the site. Here is an overview of what the buttons can be used for:

Green buttons with white triangles Select text and this button will read it aloud. The double arrow keys allow you to skip to the previous paragraph or go forwards to the next one.

Blue buttons These buttons will let you change the font and make it smaller or larger.

Three buttons Here's where you can change the text colour and background. You can also add a ruler under the text or apply a mask to the screen.

Three buttons Click on the central button to translate selected text into another language - there are over 100 to choose from and 35 of those can be read aloud. You can also use the dictionary tool or select the green button to see text view only.
Orange and grey icons Click on the magnifying glass to zoom in or download your selected text as an audio file.

White Cog icon These buttons are for Recite Me settings. You can adjust them on the left or reset them (centre). The red button on the right is a Recite Me guide.

Need assistance?

Find out other ways we can help you

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Want information in an accessible format?

Some of our downloadable documents and PDFs may not be compatible with assistive technology devices or tools. If you need these documents translated or in Braille or audio format you can request it from us.

Request an alternative format

Darwin Court Food Hub

Find an accessible Peabody hub

View your nearest Peabody hub, contact information (including opening times) and the facilities we offer.

Find your nearest Peabody hub

Man and woman talking at a table

Supporting you

We're here for you whatever support you need. Find out how we can help with your mental, physical or emotional health, as well as provide money, benefits advice and much more.

Help and support options


Reporting accessibility problems with this website

If you are having difficulty accessing any information on this website or have other questions relating to accessibility issues, please tell us via the form below. Your feedback will help us to make improvements.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 standard.

Contact us

Are you having difficulty accessing this website or do you have any other questions? Please tell us via the form below or contact customer services. Your feedback will help us to make improvements.

Your information

Information in an alternative format

About your accessibility issue/question

Please provide as much detail as possible.
Upload any supporting images - (file formats supported: JPG and PNG). If you think it would be useful to attach a photograph to your message so that we can understand it better, please add it here.

Data protection

We take our data protection responsibilities seriously and collect, store and process data in line with data protection law. To find out more about how we use your personal information please visit our privacy policy statement.