Managing your tenancy & homeownership
Abandonment Policy
Alternative Accommodation (Decants) Policy
Lettings Policy (Care and Supported Housing)
Lettings Policy (General Needs)
Lodgers, Subletting and Unauthorised Occupants Policy
Mutual Exchange Policy
Regency (Crown Estates) Portfolio Policy
Rehousing Policy
Sales to Colleagues and Connected Persons Policy
Shared Ownership Policy
Subletting and Lodgers (Homeownership) Policy
Succession and Assignment Policy
Tenancy Policy
Safeguarding, support & inclusion
Additional Needs Policy
Domestic Abuse and VAWG Policy
Equality, Diversity and Inclusion Policy (Colleagues and Customers)
Hoarding and Self-Neglect Policy
Mental Capacity Policy
Reasonable Adjustments for Customers Policy
Safeguarding Adults Policy
Safeguarding Children Policy
Finance & customer service
Compensation and Remedies Policy
Complaints Policy
Recharge Policy for Homeowners
Rent Collection Policy
Service Charges Policy
Unreasonable Communication Policy
Social Tenants Access to Information Requirements (STAIRs) Policy (effective from 1 April 2027)
Our insurance policy details
For liability claims against Peabody for incidents occurring after 29 July 2023, the MOJ Portal ID information is:
Insurer: Protector
Policy: 136864-2.1
Portal Compensator ID: C00585
Email: claims@protectorinsurance.co.uk
For Liability Claims relating to Legacy Peabody residents up to 29 July 2023, the MOJ Portal ID information is:
Insurer: Zurich Municipal
Policy: JHA-22S357-0053
Portal Compensator ID: C00650
Email: zmflc@uk.zurich.com
For Liability Claims relating to Legacy Catalyst residents between 31 March 2023 and 29 July 2023, the MOJ Portal ID information is:
Insurer: Zurich Municipal
Policy: JHA-22S357-0053
Portal Compensator ID: C00650
Email: zmflc@uk.zurich.com
For liability claims relating to legacy Catalyst residents before 31 March 2023, please contact us.