How your feedback is shaping change 

You told us:

• You want regular housing surgeries and to know who your local contacts are
• You expect cleaner, better-kept estates
• You want more local events and community activities
• You’d like quicker, clearer repairs, especially if you’re a shared owner 

We're working on:

• Regular drop-in sessions with neighbourhood managers and local teams
• Family-friendly events and community partnerships
• A better repairs process through My Peabody
• A new visual repairs guide for homeowners
• Better support through outreach from our Advice and Wellbeing teams
• Easier-to-find contact information and faster complaint handling
• 73 housing surgeries and 91 inspections held so far 

What's changed:

• Support from our teams is more visible and better connected
• Repairs are being completed faster, with better communication
• Residents and local teams are working more closely together 

You told us:

• You want regular housing surgeries and to know who your local contacts are
• You expect cleaner, better-kept estates
• You want more local events and community activities
• You’d like quicker, clearer repairs, especially if you’re a shared owner 

We're working on:

• Regular drop-in sessions and meet-the-team events
• Partnerships with Leys CDI and Oxford Play Association for inclusive activities
• Repairs sent straight to the right contractors via My Peabody
• Clearer updates about cyclical works
• A new visual repairs guide for homeowners
• Better support through outreach from our Advice and Wellbeing teams
• 73 housing surgeries, 58 estate visits and 87 inspections so far

What's changed:

• Support from our teams is more visible and better connected
• Repairs are being completed faster, with better communication
• Residents and local teams are working more closely together 

You told us:

• You want clearer communication and more visibility from local teams
• You need support to get community projects started
• You’d like better advice on homeownership
• You want wellbeing support that reflects different needs 

We're working on:

• Over 450 residents joined local repair drop-ins to speak directly with our teams
• Organised 86 resident surgeries, 71 estate walkabouts and attended 84 resident meetings 
• Launched seven newsletters sharing local updates, events and feedback
• Set up a regional forum with over 30 residents to guide local decisions
• Made it easier for leaseholders to contact the right teams, with more improvements coming
• Supported 309 residents through wellbeing hubs offering health and community advice
• Launched three new forums and backed events run with community partners and local traders 

What's changed:

• Repairs are being resolved faster
• There are more ways to get involved locally
• Local networks and support are stronger than ever 

You told us:

• You want faster, more personal repairs
• You need better communication around caretaking and communal repairs
• You want more say in shaping services
• You’d like more inclusive local activities 

We're working on:

• Held three local repair surgeries where residents could speak directly with our teams
• Brought in two new contractors to help complete more repairs, more quickly
• Carried out 26 estate inspections with residents to spot and follow up on local issues
• Introduced weekly repair follow-ups and are rolling out repair stickers, which show when a repair has been reported and what happens next
• Set up a resident-led regional forum, meeting four times so far
• Co-designed 10 Neighbourhood Action Plans focused on improving local services
• Supported football sessions, inclusive activities and youth projects across the area 

What's changed:

• Repairs are being completed more quickly
• It’s now easier to speak to your local team
• Residents are helping shape what happens in their neighbourhoods 

You told us:

• Repairs, especially for heating and damp, are too slow and inconsistent
• You want clearer communication and better follow-up
• You’re concerned about safety and cleanliness in shared areas
• You want more support for community groups and projects 

What we're doing:

• Expanding local drop-ins so it’s easier to report repairs and concerns in person
• Working with residents to design new Neighbourhood Action Plans that set out local priorities
• Developing better online tools to improve updates and communication about services 

What's next:

• More local projects and forums are being planned
• You’ll see clearer updates and stronger links with local teams
• Residents shaping local priorities