Making sure your home is safe and well looked after
Our aim is to provide great housing. However, we know that sometimes things can go wrong. When this happens, we’ll do our best to address any issues as quickly as we can.
Here’s a quick guide to what to do if something goes wrong.
If you can smell gas, see electric sparks or have been flooded, call the following numbers right away:
Call 0800 111 9999
Call 0800 0224040
Call 0800 022 4040
Before you request a repair, you need to work out who’s responsible for fixing it. This will depend on your tenure – whether you’re a leaseholder, freeholder or social tenant. See below for more information.
If you want to follow up on a repair you’ve already reported, make sure you have the original reference number you were given when you first reported the issue.
For emergency repairs, call 0300 1233456.