We regularly measure our performance to make sure we’re getting the basics right, treating residents with fairness and respect and sharing our progress.

We are regulated by the Regulator of Social Housing - GOV.UK (www.gov.uk). They measure us against the new consumer standards for social housing as well as monitoring us for performance against complaints. As part of this we collect information about our performance against the tenant satisfaction measures. We publish our performance against the Tenant Satisfaction Measures once a year.

We also report on how we’ve worked with engaged residents through our resident impact report. And we report on our wider operational financial, environmental, social and governance performance and social impact performance through our annual resident review, annual reports, ESG report and Social Impact report.

View our reports and statements

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How we are doing: Tenant Satisfaction Measures

We're committed to providing quality homes and services that put our residents at the heart of everything we do. TSMs help us understand what we're doing well and where we need to improve.
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New Consumer Standards for Social Housing

The government has introduced new Consumer Standards for social housing providers. These aim to ensure you have a safe, secure, and well-maintained home, with clear communication and good service from your landlord.
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How we deal with complaints

We always try to do our best but recognise that we don't get things right every time.
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Resident involvement

There are lots of ways to get involved with us and help improve our services.

Resident Review 2022/23

Want to know how we did last year? Read our Resident Review to find out how we’re doing on the services that matter to you.

Resident Surveys

Resident involvement

This year, we held:

  • 53 resident meetings
  • 59 focus groups (33 online, 26 in-person)
  • 4 listening events
  • 18 projects on our online platform, The Garden
  • 22 meetings with our resident action groups

We held both in-person (37) and online (49) events to make it easier for you to join in.

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Complaints

When things go wrong, you let us know that something has gone wrong, we'll make every effort to put it right.

Read our latest report