We regularly share information and service updates with you, in a range of ways that are inclusive and accessible to everyone.
You can access important information through our website, magazine, email newsletters and social media platforms. We’ll also send you letters when we need to share important information specifically to your block or community, about the services you access.
Group Strategy 2025-2028 - Creating a better future together
We’ve launched a new three-year strategy – and your feedback helped shape it.
You told us repairs need to be faster, communication clearer and that we need to do more to keep homes and neighbourhoods looking their best. You also said service charges should be easier to understand and it should be simpler to share your feedback.
This strategy sets out how we’ll do that by:
- Making repairs easier to report, quicker to resolve and keeping you updated
- Setting clear service standards so you know what to expect from us
- Making service charges simpler and clearer – especially for homeowners
- Using complaints and feedback to fix recurring problems
- Investing in the safety and maintenance of homes and shared spaces with a long-term plan.
We’re also creating more ways for residents to have a say – through forums, panels and local activities. You’ll start seeing these changes over the coming months and we’ll keep you updated as we go.
Tenant Satisfaction Measures
We're committed to providing quality homes and services that put our residents at the heart of everything we do. Our Tenant Satisfaction Measures (TSMs) results help us understand what we’re doing well and where we need to improve.
Our stories
Peabody magazine
Email newsletters
Resident Review 2023/24
Want to know how we did last year? Read our Resident Review to find out how we’re doing on the services that matter to you.