Before you request a repair, please check to see who is responsible for it. If you have reported the issue to us before, please have your reference number ready.
To make sure you receive the right information for your property, please enter your postcode and door number only (e.g. Flat 6 - enter 6. Flat A - enter street address number).
Now that you’ve decided the repair is our responsibility, it’s time to make a repair request. You can do this quickly and easily online.
If the repair is urgent, or you need to speak to an adviser, please call us on 0300 1233456 so we can deal with the issue promptly.
The quickest way to request a repair is to sign up for My Peabody. If you don’t yet have a My Peabody account, you’ll need to fill out our online form or call us on 0300 1233456. In the case of an emergency, please call us so we can deal with the issue promptly.
Emergency out-of-hours repairs
If you have an emergency after our phone lines have closed, please phone the usual number, 0300 1233456, and your call will be diverted to our emergency service.
Request a repair
How our repairs work
Our staff and contractors will always show ID and will be polite and courteous. If you’re not sure who they are, you can contact our customer hub for help. You’ll need to move any furniture and lift and relay any carpet or other flooring you’ve fitted yourself if needed.
The repair person will leave the area as close to how they found it as possible. But please be aware we can’t guarantee replacement parts like tiles, will exactly match existing ones.
Repair timeframes
We classify repairs as either emergency or routine. With emergency issues, we aim to repair or make them safe within four hours. With routine issues such as minor leaks and blockages or replacing a broken toilet, we aim to repair them within 30 days.
Repair appointments
When you contact us, we’ll make an appointment for one of our surveyors or repair staff to visit you and assess what needs doing (unless the repair is to a communal area). Sometimes we ask the contractor to contact you directly.
If you don’t let us, or anyone employed by us, into your home after agreeing a time and date, we may have to take legal action to enter your home. You will be charged for this.
Appointment slots
A contractor will come to your property. If they can’t get in, they’ll leave a card telling you to contact them to rebook. If the repair person doesn’t show up at the arranged time, please contact them directly for more information and to rebook the repair.
Who’s responsible for repairs?
Aids and adaptations
Home improvements
We classify repairs as either emergency or routine.
An emergency repair is when there is an immediate danger to people or a risk off serious damage to property. We aim to respond to all emergencies within four hours and complete the work within 24 hours.
For any repairs involving health conditions or safety concerns during our opening hours (8am - 5pm), please call us directly on 0300 456 2099.
Your well-being is our top priority, and we want to ensure your safety and comfort throughout the repair process.
Not a customer and you have a question, please call 0300 123 3456 and we’ll be happy to help.
Request a repair
If your repair is an emergency, please call 0300 456 2099.
Emergency issues include things like:
- A dangerous electrical fault.
- A serious water leak.
- A complete loss of lighting, electricity or water.
Non-emergency and routine repairs include things like:
- Fixing internal door handles.
- Replacing taps.
- Easing and adjusting a window or door.
- Reglazing a window after an emergency board up.
We aim to deal with all non-emergency and routine repairs within seven days. But you may have to wait longer if we need to order specialist parts or materials.
If something stops working or develops a fault, we’ll usually fix it for free. We’ll only charge you for repairs if you’ve intentionally or wilfully caused the damage.
Maintenance work
Maintenance is when we do regular, major work on a property. It includes things like redecorating or substantial repairs, replacing a kitchen or bathroom, electrical rewiring or upgrading a heating system.
To make sure we deliver good value for money, we usually carry out our maintenance work on groups of properties, such as a whole estate, at the same time. We use surveys to identify how much work an estate needs, so we can make sure we have enough money in our budget to do the work.
We’ll always consult you and give you the option to express your views while we’re considering what work’s needed. And we’ll send you a formal letter before we officially start any work.
If you have any concerns, you can contact us at any time to discuss work that hasn’t yet started or even after it’s been completed. All work will be checked by our technical inspectors.
Who’s responsible for repairs?
Aids and adaptations
Home improvements
We classify repairs as either emergency or routine.
An emergency repair is when there is an immediate danger to people or a risk off serious damage to property. We aim to respond to all emergencies within four hours and complete the work within 24 hours.
For any repairs involving health conditions or safety concerns during our opening hours (8am - 5pm), please call us directly on 0300 500 6262.
Your well-being is our top priority, and we want to ensure your safety and comfort throughout the repair process.
Not a customer and you have a question, please call 0300 123 3456 and we’ll be happy to help.
If your repair is an emergency, please call 0300 500 6262.
We apologise for any inconvenience this may cause.
For repairs that are not urgent, please complete this form.
Emergency issues include things like:
- A dangerous electrical fault.
- A serious water leak.
- A complete loss of lighting, electricity or water.
Non-emergency and routine repairs include things like:
- Fixing internal door handles.
- Replacing taps.
- Easing and adjusting a window or door.
- Reglazing a window after an emergency board up.
We aim to deal with all non-emergency and routine repairs within seven days. But you may have to wait longer if we need to order specialist parts or materials.
If something stops working or develops a fault, we’ll usually fix it for free. We’ll only charge you for repairs if you’ve intentionally or wilfully caused the damage.
Maintenance work
Maintenance is when we do regular, major work on a property. It includes things like redecorating or substantial repairs, replacing a kitchen or bathroom, electrical rewiring or upgrading a heating system.
To make sure we deliver good value for money, we usually carry out our maintenance work on groups of properties, such as a whole estate, at the same time. We use surveys to identify how much work an estate needs, so we can make sure we have enough money in our budget to do the work.
We’ll always consult you and give you the option to express your views while we’re considering what work’s needed. And we’ll send you a formal letter before we officially start any work.
If you have any concerns, you can contact us at any time to discuss work that hasn’t yet started or even after it’s been completed. All work will be checked by our technical inspectors.
Who’s responsible for repairs?
Aids and adaptations
Home improvements
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We’re sorry, but the details entered didn’t match our records. Please check and ensure your details entered, are in the correct format: Post Code - SE1 7JB, House/Flat Number - 45 (e.g. if you live in Flat 6 or 6B you just enter the number 6).