Putting things right, what are your options?
We always try to do our best but recognise that we don't always get things right. When the level of service we’ve provided falls short we want you to let us know so we can make every effort to put it right.
When you let us know that something has gone wrong, there are two routes that we can take, depending on whether you’re looking for us to focus on quickly resolving an issue, or whether you want us to investigate it as a formal complaint. We’re happy to follow whichever route you would prefer.