To make sure you receive the right information for your property, please enter your postcode and door number only (e.g. Flat 6 - enter 6. Flat A - enter street address number).

Not a customer and you have a question, please call 0300 123 3456 and we’ll be happy to help.

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If you would like to change the postcode used, please .

Other ways to contact us

Make a complaint by phone:

  • Our phone lines are open 8am–8pm, Monday to Friday and 9am–1pm on Saturday
  • If you rent your home from us, please call us on 0300 123 3456
  • If you are a leaseholder, please call 0300 123 2209. 

Make a complaint by post:

Download a copy of our complaints form (PDf 104kb) to print and return to us by post:

Freepost Plus RRZY-EGGH-KEBY
Pembroke House
Northlands Pavement
Pitsea Centre
SS13 3DU