Make a formal complaint

Making a complaint

If you would like us to log and investigate the service we’ve provided as a formal complaint from the outset, here is the process we go through.

Your information

Are you a: *

Resident

Leaseholder

Shared owner

Neither

First name *

Last name *

Address line 1 *

Address line 2

City *

County *

Postcode

Email address *

Confirm email address *

Phone number *

About your complaint

What is your complaint about? *

Please give more details *

What is your complaint? *

Please give us any service request or reference numbers

Supporting media

How would you like us to resolve your complaint? *

Data protection

We take our data protection responsibilities seriously and collect, store and process data in line with data protection law. To find out more about how we use your personal information please visit our privacy policy statement.

reCAPTCHA

Other ways to contact us

Make a complaint by phone:

Our phone lines are open 8am to 6pm, Monday to Friday
If you rent your home from us, please call us on 0300 123 3456
If you are a leaseholder, please call 0300 123 2209.

Make a complaint by post:

Download a copy of our complaints form (PDf 104kb) to print and return to us by post:

Freepost Plus RRZY-EGGH-KEBY
CCL
Peabody
Pembroke House
Northlands Pavement
Pitsea Centre
Pitsea
Basildon
SS13 3DU