Making a complaint

If you would like us to log and investigate the service we’ve provided as a formal complaint from the outset, here is the process we go through.

Your information

About your complaint

Please add as much detail as possible.
Upload any supporting images (file formats supported: JPG and PNG). If you think it would be useful to attach a photograph to your message so that we can understand it better, please add it here.

Data protection

We take our data protection responsibilities seriously and collect, store and process data in line with data protection law. To find out more about how we use your personal information please visit our privacy policy statement.

Other ways to contact us

Make a complaint by phone:

  • Our phone lines are open 8am to 6pm, Monday to Friday
  • If you rent your home from us, please call us on 0300 123 3456
  • If you are a leaseholder, please call 0300 123 2209. 

Make a complaint by post:

Download a copy of our complaints form (PDf 104kb) to print and return to us by post:

Freepost Plus RRZY-EGGH-KEBY
Pembroke House
Northlands Pavement
Pitsea Centre
SS13 3DU