Report damp, mould and condensation

If you are experiencing damp and mould issues in your home, please get in touch with us immediately. We understand how distressing this can be and want to put it right. We have a new specialist team in place, and it is our priority to make sure everyone has a warm, safe and dry home.

Your information

I am a: *

Resident

Leaseholder

Shared owner

Neither

Please choose your landlord from this list: *

Peabody

former Catalyst

former CBHA

former Family Mosaic

former Gallions

former Old Oak

Charlton Triangle

The issue is in: *

My property

Communal area

Have you reported the issue to us before? *

Yes

Please tell us more. When did you first report this, was the issue resolved at the time and were you given a reference number?

The repair is for: *

My property

Communal area

First name *

Last name *

Address line 1 *

Address line 2

City

County

Postcode *

Address line 3

Phone number

Email address *

More details

Where in the property/building is the damp, mould or condensation you are reporting? *

How long has the issue been happening? * *

Supporting media

Are there any issues with windows being stuck, broken extractor fans or ventilation systems that don't work? * *

Yes

Please provide specific information *

Are there ongoing related repairs or other issues such as leaking roofs, damaged guttering, leaks from the property above or windows? - If you have any reference numbers, please provide these.

How many people live in your home? *

How many bedrooms does it have? *

Does the surface impacted by the damp or mould that you're reporting, have an artex coating? *

Yes

Do you have any children under the age of 16 who live with you? *

Yes

Do you or any of the people living with you have any disabilities? *

Yes

Please provide details of disabilities *

Do you or any of the people living in your property consider themselves vulnerable? *

Yes

Please provide details of the vulnerabilities. *

Appointment preference(s)

We want to make sure that our repair staff come to your home when it's convenient for you and your family. Please select the time(s) that suit you best below: *

Monday

Tuesday

Wednesday

Thursday

Friday

Choose a timeslot: If you are reporting a repair within a new build property, we'll contact you separately to make an appointment. The timeslots below may differ. *

Morning (8am-1pm)

Afternoon (1pm-5pm)

Evening (5pm-8pm)

Anytime (8am-5pm)

We'll do our best to meet your preference. Once the appointment is booked, you'll receive a confirmation email or phone call. If you have a special request, please use the box below to let us know:

Is anyone in your home self-isolating? *

Yes

Data protection

We take our data protection responsibilities seriously and collect, store and process data in line with data protection law. To find out more about how we use your personal information please visit our privacy policy statement.