Report it on My Peabody. If you don't already have a My Peabody account, you can sign up now.  

You can also give us a call on 0300 123 3456. If it’s an emergency, please call us so we can help as soon as possible.

You can also use this number outside these hours to report an emergency. 

What happens next 

When you let us know about damp or mould in your home, someone from our team will visit within 14 days. If it’s an emergency, we’ll visit within 24 hours. 

The first visit is to make sure your home is safe and deal with any immediate risks. If further work is needed, we’ll arrange it within our routine repair timescales.