This charge covers the operation and servicing of car and pedestrian access gates. It includes maintenance of motors, hinges, control panels, safety sensors, intercom links, key fob or keypad access systems, and emergency-release mechanisms. It helps make sure gates remain safe, functional, and compliant.
This charge covers the hire, provision, and maintenance of communal refuse containers, recycling bins, and bulk waste skips. It also includes private waste collections where council services don’t meet requirements, such as fly-tipping, bulk disposal fees, and bin cleaning or replacement.
This charge covers the removal of large waste items such as furniture, mattresses, white goods, construction debris, and abandoned vehicles. These usually need specialist contractors, as they can’t be collected through standard household waste services.
On many of our estates and blocks, this is private (not public) land, so the responsibility for clearing them sits with us. We recover the cost through the service charge. Local councils aren’t responsible for removing items from private land.
This charge covers the installation, servicing, repair, and operation of communal CCTV systems. It includes cameras, recording equipment, wiring, software licences, data storage, and electricity. It may also include remote monitoring or maintenance contracts.
Additional costs may apply if recordings are requested.
This charge covers the regular cleaning of shared internal areas such as entrances, corridors, lifts, lobbies, stairwells, and bin stores. It includes labour, equipment, cleaning materials, and periodic deep cleaning.
This charge covers electricity used in shared areas. This includes lighting (internal and external), lifts, pumps, ventilation systems, door entry panels, access gates, CCTV, and other communal equipment.
This charge covers reactive and planned repairs to shared parts of the building or estate. This can include roofs, gutters, walls, flooring, lighting, doors, fences, pipework, drainage, and communal equipment. It includes labour, materials, and emergency call-outs.
This charge covers the cost of a third-party managing agent where one is appointed. They help manage the block or estate, including services, contractors, compliance, budgeting, resident communication, and health and safety.
On some schemes, responsibilities are shared between Peabody and the managing agent.
This charge covers maintenance and repairs for fire safety systems. This includes fire alarms, fire doors, emergency lighting, extinguishers, smoke ventilation systems, signage, and fire risk assessments.
Find out more about fire equipment and fire safety maintenance
This charge covers the upkeep of communal outdoor areas such as lawns, hedges, trees, planting areas, and pathways. Routine work includes mowing, pruning, planting, weeding, litter picking, and leaf clearance.
It also includes maintaining roads and hard surfaces (like car parks), including weed spraying and clearing debris.
This charge covers the maintenance of communal water systems, including shared pipes and tanks. It includes monitoring, sampling, inspections, cleaning, risk assessments, and treatment to prevent Legionella and other harmful bacteria.
This charge contributes to a long-term fund used for major planned works, such as roof replacement, lift upgrades, fire safety works, or structural repairs. It helps spread the cost and avoid large one-off bills.
This shows whether there was a surplus or deficit in the previous years’ service charge account — the difference between what was spent and what was collected.
If there’s a surplus, less was spent than expected. If there’s a deficit, costs were higher than planned. This balance is carried forward into the next year.
This charge covers cleaning of communal windows, including external windows and internal glazing in shared areas like entrances and stairwells.
It doesn’t include windows inside individual homes.