Understanding communal cleaning
Communal cleaning covers shared areas such as entrances and lobbies, corridors and stairwells, lifts, bin stores and shared rooms like laundry areas. In some buildings, it may also include outdoor paths or covered entrances. In other words, any shared or public part of where you live.
Our cleaning teams carry out regular tasks such as sweeping and mopping floors, wiping surfaces and sanitising areas that are touched often – like lift buttons or door handles. The aim is to make sure the spaces you pass through each day are well looked after, safe to use, and maintained to a good standard for all residents.
How often is my building cleaned?
Cleaning timetables depend on the size and use of the building. Busier areas may be cleaned daily, while smaller blocks might be cleaned weekly or fortnightly.
We also arrange deeper cleans when needed, such as after major works.
Why is communal cleaning included in my service charge?
Because shared areas are used by everyone in the building, the cost of keeping them clean is shared between residents through the service charge.
What does the cleaning charge cover?
The charge covers cleaning staff, materials and equipment, health and safety requirements, and the management and scheduling of the service.
Why do cleaning costs differ between buildings?
Costs vary depending on the size of the building, how many shared spaces there are, and how often cleaning is needed.
How is my share of the cost worked out?
The total cost for your building is divided between residents in line with your lease or tenancy agreement.
What if I don’t think the service matches the charge?
If you have concerns about the standard of cleaning, please let us know. We can arrange inspections and raise any issues with the contractor to make sure the service is meeting expectations.
How can I help keep shared areas clean?
Everyone who lives in the building plays a part in keeping communal spaces tidy. You can help by disposing of rubbish properly, not leaving personal items in corridors, and reporting spills or hazards when you see them.
Small actions make a big difference in keeping shared spaces safe and pleasant for everyone.
Need to get in touch?
You can contact us by phone, email or the My Peabody portal. Here are the details that’ll really help us sort out the problem:
- Your name and property address
- Specific location of the concern (e.g., "front lawn area," "hedge on north boundary")
- Clear description of the problem
- Photos if possible (especially helpful for overgrown areas or damage)
- Any safety concerns
Phone
If there’s an urgent issue (such as dangerous trees, blocked drainage, or safety hazards) give us a call:
0800 123 4567
Our lines are open Monday to Friday, 9am - 5pm. For out-of-hours emergencies, press option 1.
For anything that’s not urgent (like general questions or feedback about this service) you can email us:
We’ll try to get back to you within 2 working days.
Online
You can also report issues, track progress, and view scheduled works through your online account:
We’ll send you an automatic update when any work is scheduled or completed.