Understanding fire safety
Fire safety systems help protect everyone who lives in or visits your building, by preventing and slowing down fires, controlling smoke, and warning you if you might be in danger.
Fire safety maintenance covers communal systems such as fire alarms, smoke ventilation systems (including automatic opening vents), dry risers, sprinklers (where installed), emergency lighting, fire doors, portable extinguishers and fire safety signage.
And so you have full confidence in that equipment, we carry out regular inspections, testing and maintenance to keep these systems in good working order and in line with legal fire safety standards.
Why am I being charged for fire equipment?
Since fire safety systems protect shared areas of the building, the cost of maintaining them is included in your service charge. Your lease, tenancy or transfer agreement sets out your contribution towards the upkeep of communal systems that benefit all residents.
What does the charge cover?
The charge covers regular testing and servicing, repairs, replacement of faulty parts, emergency call-outs and the inspections needed to make sure equipment meets current fire safety standards.
What do the different types of fire equipment do?
Depending on your building, you may have some or all of the following:
Fire alarms
These detect smoke or heat and warn residents if there’s a fire, giving everyone time to leave safely.
Dry risers
These are pipes that allow the fire service to pump water to upper floors quickly in taller buildings.
Smoke ventilation systems (including automatic opening vents or AOVs)
These systems remove smoke from corridors and stairwells, helping to keep escape routes clear.
Sprinkler systems
Sprinklers activate when they detect heat from a fire and can help slow or stop its spread.
Emergency lighting
If there’s a power cut, emergency lights switch on to guide you safely to exits.
Fire doors
Fire doors are designed to slow the spread of fire and smoke, protecting escape routes and giving you more time to get out.
Portable fire extinguishers
You can use these to tackle small fires before they spread.
Fire safety signage
These signs show escape routes and give instructions during an emergency.
Why might I be charged for equipment I don’t use directly?
Some fire safety systems protect the structure of the building or shared escape routes rather than individual homes. Even if you don’t use a particular system day to day, you still benefit from the protection it provides to the building as a whole.
Why might I share fire safety costs with another block?
In some cases, buildings share structural elements such as walls or roofs. Fire safety systems may cover more than one block where those structures are connected. When that happens, the cost of maintaining the shared protection is divided in line with the terms of each lease or agreement.
How often is fire equipment checked?
We follow a schedule based on fire safety regulations and the type of equipment installed in the building. Some systems are checked monthly, others quarterly or annually. How often we check depends on the equipment and the building’s fire risk assessment.
What happens if a fault is found?
If testing shows that something isn’t working properly, we take action to put it right. That might mean adjusting the system, replacing parts or arranging further investigation. Our priority is to make sure the building (and everyone in it) remains safe.
Need to get in touch?
You can contact us by phone, email or the My Peabody portal. Here are the details that’ll really help us sort out the problem:
- Your name and property address
- Specific location of the concern (e.g., "front lawn area," "hedge on north boundary")
- Clear description of the problem
- Photos if possible (especially helpful for overgrown areas or damage)
- Any safety concerns
Phone
If there’s an urgent issue (such as dangerous trees, blocked drainage, or safety hazards) give us a call:
0800 123 4567
Our lines are open Monday to Friday, 9am - 5pm. For out-of-hours emergencies, press option 1.
For anything that’s not urgent (like general questions or feedback about this service) you can email us:
We’ll try to get back to you within 2 working days.
Online
You can also report issues, track progress, and view scheduled works through your online account:
We’ll send you an automatic update when any work is scheduled or completed.