We aim to provide an excellent service for all residents and communities.

But we know that sometimes things go wrong. If this happens, we want to hear about it so we can make things right.

If you are a customer then please use our customer complaint form.

Making a complaint

It’s important that you get in touch within six months of the initial incident.

Use this form to tell us about your complaint.

Your information

About your complaint

Please add as much detail as possible.
Upload any supporting images (file formats supported: JPG and PNG). If you think it would be useful to attach a photograph to your message so that we can understand it better, please add it here.

Data protection

We take our data protection responsibilities seriously and collect, store and process data in line with data protection law. To find out more about how we use your personal information please visit our privacy policy statement.

Other ways to contact us

Make a complaint by phone:

  • Our phone lines are open 8am–8pm, Monday to Friday and 9am–1pm on Saturday
  • If you rent your home from us, please call us on 0300 123 3456
  • If you are a leaseholder, please call 0300 123 2209. 

Make a complaint by post:

Download a copy of our complaints form (PDf 104kb) to print and return to us by post:

Freepost Plus RRZY-EGGH-KEBY
CCL
Peabody
Pembroke House
Northlands Pavement
Pitsea Centre
Pitsea
Basildon
SS13 3DU