We aim to provide an excellent service for all residents and communities.
But we know that sometimes things go wrong. If this happens, we want to hear about it so we can make things right.
If you are a customer then please use our customer complaint form.
Making a complaint
It’s important that you get in touch within six months of the initial incident.
Use this form to tell us about your complaint.
Other ways to contact us
Make a complaint by phone:
- Our phone lines are open 8am–8pm, Monday to Friday and 9am–1pm on Saturday
- If you rent your home from us, please call us on 0300 123 3456
- If you are a leaseholder, please call 0300 123 2209.
Make a complaint by post:
Download a copy of our complaints form (PDf 104kb) to print and return to us by post:
Freepost Plus RRZY-EGGH-KEBY