Back to news

Energy saving advice this Fuel Poverty Awareness Day

Checking Energy Use

Join our fight against fuel poverty this Fuel Poverty Awareness Day.

Published: 30/11/2023

From 1 January 2024, the price cap will increase by 5%, meaning energy costs for a typical household using gas and electricity and paying by Direct Debit will go up by around £100. This increase will take the annual price cap from approximately £1,834 to £1,928. 

Fuel poverty charity, National Energy Action, says the lack of support for households in the Autumn Statement and the higher price cap from Ofgem will leave many struggling in cold homes this winter. 

Our priority is to make sure everyone has a warm, safe and dry home. So, on Fuel Poverty Awareness Day, we want to share some steps you can take to help reduce your energy bills and stay safe and well this winter. 

Check your tariff and discuss energy debt  

Contact your energy supplier to see if you're on the cheapest tariff. Contact your energy supplier immediately if you're worried about falling behind on your bills. If they know there's a problem, they have to work with you to find a solution. For example, they can help you set up an affordable repayment plan and take payments in a way that works for you. 

You can also get advice on energy debt from Citizens Advice. Talk to an energy advisor by calling their consumer helpline on 0808 223 1133.  

Make sure you get all the energy discounts or payments you’re entitled to 

The government offers various support and initiatives that could help you save money. Read, helping you save money this winter to ensure you receive everything you're entitled. 

Take regular meter readings 

Read your meter regularly and tell your energy company. It helps you know how much energy you're using, and you'll get accurate bills. If your bill has an 'E' because they guessed your reading, you might not be paying the right amount for your energy. 

Stay gas and carbon monoxide safe 

Carbon monoxide is a deadly gas you can't see, smell or taste. It can be produced by faulty fuel-burning appliances in your home, such as a gas boiler, fire, or heater with poor ventilation.  

Please let our contractors in for your yearly gas safety test. It keeps your home gas-safe and reduces the risk of carbon monoxide poisoning. Learn more about gas safety and the importance of your annual gas safety check. 

Make sure your home is warm, safe and dry

Damp and mould can happen when pipes leak, rain enters your home, or moisture rises from the ground in a basement or ground-floor home. 

A condensation build-up can also lead to dampness and mould forming where moisture settles on surfaces such as windowsills, tiles, and walls. 

If you're experiencing damp, mould or condensation issues in your home, please get in touch with us immediately.  

Visit damp, mould and condensation to learn more about how you can help manage damp, mould or condensation. 

Help to save money on your energy bills  

Our Advice and Wellbeing team can help you reduce your annual energy costs and give advice on how to spend less on household bills. 

Please speak to the team to learn how they can help you access support to reduce your household bills and receive free energy advice from Pocket Power and LEAP. These services are available to all residents and can save you, on average, over £200 on bills each year. 

Need more support?  

We're here to help you keep warm, save money, and support you with any financial and wellbeing concerns. Visit our supporting you and winter-ready pages to learn more.  


Support Finder  

Support Finder is the quick and easy way to find the help you need.