Your feedback is shaping change

Over the last year, 300 residents have shared their experiences of our services. We’ve been working alongside you to bring improvements.

Published: 01/08/2025

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You told us you want: 

• Efficient repairs
• Better communication
• A stronger local presence
• More say in decisions 

Here’s what we’ve done in response:

• Held live listening sessions at local feedback events
• Worked with residents to shape our plans
• Set up local repair surgeries, estate inspections and neighbourhood forums
• Improved how and when we update you
• Launched local newsletters
• Supported new community activities and wellbeing sessions
• We’re now moving to local drop-ins, making it easier to speak to us in your area

Read more in our report 

See what’s changing in your area 

Thank you to everyone who attended an event and shared your views. From faster repairs in South London to new wellbeing hubs in North West London, we’re working with residents to make our services better.  

Find out what’s happening in your area 

Want to get involved? 

• Visit The Garden 
• Email
• Call 0300 123 3456