If you would like us to log and investigate the service we’ve provided as a formal complaint, please use the online form. 

You can call us on 0300 1233456 and speak to one of our dedicated contact centre team, who will log the complaint for you.

Making a complaint

If you would like us to log and investigate the service we’ve provided as a formal complaint from the outset, here is the process we go through.

Your information

Are you a:

About your complaint

Please add as much detail as possible.
Upload any supporting images (file formats supported: JPG and PNG). If you think it would be useful to attach a photograph to your message so that we can understand it better, please add it here.

Data protection

We take our data protection responsibilities seriously and collect, store and process data in line with data protection law. To find out more about how we use your personal information please visit our privacy policy statement.