The Regulator of Social Housing - GOV.UK (www.gov.uk) sets standards to ensure that our residents are provided with quality accommodation, have choice and protection. It makes sure we are well-managed and financially stable.

Under the Regulator's Consumer Standards, it's important we provide information to our residents about your rights and our legal obligations in connection with the homes and services we provide.

In general, this information applies to social and affordable homes. If you own a shared ownership home, please see Information for homeowners.

Decent Homes Standard

Health and Safety

Reasonable adjustments

Residents' rights

Repairs responsibilities

Health and Safety

What you can expect from us

The Regulator measures us against the consumer standards for social housing as well as monitoring us for performance against complaints. As part of this, we collect information about our performance against the tenant satisfaction measures. We publish our performance against the Tenant Satisfaction Measures once a year.

We also report on how we’ve worked with engaged residents through our resident impact report. And we report on our wider operational financial, environmental, social and governance performance and social impact performance through our annual resident review, annual reports, ESG report, and Social Impact report.

View our reports and statements

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How we are doing: Tenant Satisfaction Measures

We're committed to providing quality homes and services that put our residents at the heart of everything we do.  Our Tenant Satisfaction Measures (TSMs) help us understand what we’re doing well and where we can do better.
How we are doing: Tenant Satisfaction Measures
Residents

Consumer Standards for Social Housing

The government's consumer standards aim to ensure you have a safe, secure and well-maintained home, with clear communication and good service from your landlord.
Consumer Standards for Social Housing
Residents (1)

Our service standards

We want every interaction with us to feel clear, consistent and supportive. That’s why we’ve introduced new service standards. They set out what you can expect when you get in touch with us.
Our service standards
Residents Talking

Our complaints process explained

If the level of service we've provided falls short we want you to let us know so we can put it right.
Our complaints process explained
Dee Park Resident Event

How your feedback is influencing change

Here’s what you told us – and what we’ve done.
How your feedback is influencing change
Caroline Corby Landscape Image

View from the Board: Update from the Chair

Our Chair, Caroline Corby, shares some updates from our recent Board meetings and her latest activities.
View from the Board: Update from the Chair

Resident Review 2024-25

Want to know how we did last year? Read our Resident Review to find out how we’re doing on the services that matter to you.

Find out more

Resident involvement

There are lots of ways to get involved in improving our homes and services. Join a local group or take part in a survey – your feedback helps us make decisions based on what matters most to you.

Get involved

Responsible Persons

Elly Hoult

Elly Hoult

Deputy Chief Executive and Chief Operating Officer, has responsibility for ensuring our compliance with the Consumer Standards.

PHIL JENKINS NEW

Philip Jenkins

Chief Investment Officer is responsible for monitoring Peabody’s compliance with health and safety requirements.