How can I contact you?
You can contact us online or by calling the contact centre on 0300 123 3456. Our contact centre is open Monday-Friday 8am until 6pm. You can also contact us via My Peabody.
How can I get in touch with my Neighbourhood Manager?
Your Neighbourhood Manager is happy to talk on the phone, arrange a video call or meet locally if that’s easier for you. You can book an appointment to meet them at their office nearby by phoning us on 0300 123 3456.
How can I make a complaint?
If you're not happy with something, please get in touch. We can often resolve things like a missed opportunity quickly and outside of the complaints process.
Get in touch online or by phone 0300 123 3456.
What is your office address?
Our head office address is: Peabody, 45 Westminster Bridge Rd, London SE1 7JB.
Please make sure you have an appointment with us before visiting our offices.
Which office do I send post to?
If you want to write to us, or send documents, regardless of which is your local office please send all correspondence to our head office at Westminster Bridge Road, 43 Westminster Bridge Road. London, SE1 7JB.
We will pass the correspondence on to the right member of staff within 24 hours and will scan your correspondence onto our main system so that we have a record of it.
Can you provide adjustments to services?
We're committed to improving accessibility to all our customers and to provide any reasonable adjustments to our service to ensure that no one is disadvantaged. We will discuss with individuals their specific needs, but some examples could be:
- Providing information and responses in alternative ways when this will be helpful such as large print, translated into another language
- Providing a language interpreter
- Providing additional support for customers with communication or learning disabilities
- Providing additional support for customers with physical/mental health conditions
- Having a zero tolerance towards harassment
- Monitoring customer access and satisfaction in all areas
- Where we can, adapt homes and services to meet the needs of individual tenants
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