If you or someone you know is in immediate danger, call the police on 999. You can also make a silent 999 call.
To leave this website quickly, click the exit button to the side.
What is domestic abuse?
Domestic abuse happens when a person controls, bullies, threatens or harms someone in a close relationship or family situation. It can happen between partners, ex-partners or family members.
Domestic abuse can affect anyone. It can happen in any relationship, regardless of age, sexuality or background of those involved.
It can also be:
-
Controlling or coercive behaviour
-
Emotional or psychological abuse
-
Financial abuse
-
Threats, harassment or stalking
-
Physical or sexual violence
-
Online or digital abuse
Calling 999 from a mobile
If you can't speak safely, stay on the line. To let the operator know you need urgent help:
- Cough or tap the phone
- Press 55
If you can’t respond at all, the call may end because the operator can’t confirm an emergency.
The police will usually be able to find your location.
Calling 999 from a landline
-
If the operator hears only background noise, they may connect you to the police
-
If you hang up, the line may stay connected for 45 seconds so you can pick it up again if you need to
-
If you pick up again and the operator is concerned, they’ll connect you to the police
-
Calling 999 from a landline automatically gives the police your location
How we can support you
Call us on 0300 123 3456 and we’ll put you in touch with one of our trained colleagues. They’ll listen, understand your situation and help you find the right support.
Request a call back
If you prefer, you can also complete our online form to request a call back at a time that feels safe for you.
We won’t leave a voicemail or discuss your case with anyone else who answers your phone.
We’ll:
-
Respond sensitively and confidentially to anyone seeking support
-
Arrange to meet you somewhere safe or agree the safest way to contact you
-
Offer the option to speak with someone of the same gender
-
Support anyone experiencing abuse, regardless of age, gender, sexuality, disability, ethnicity, religion or background
-
Provide an independent translation service if needed
Need a private space to make a call or get online safely?
You can visit a Safe Space in some of our community centres. They’re a private space for anyone experiencing domestic abuse. You can use a phone or laptop with internet connection to contact specialist services or a loved one.
You can visit as often as you need, whenever it’s safe for you.
Our Safe Spaces are available at:
📍 Darwin Court, SE17 1AD
📍 Pembury Community Centre, E8 1FA
📍 The Nest, SE2 9UH
📍 The Unity Centre, NW10 9EG
Support organisations
If you or someone you know is experiencing domestic abuse, you’re not alone. These organisations offer help, advice and someone to talk to.
Cover your tracks
Worried someone might see that you’ve visited this page? Learn how to cover your tracks
Get in touch
Complete the form below and someone from our team will contact you.
Worried about a neighbour?
If you’re concerned about a Peabody resident, call us on 0300 123 3456 or complete our online form.
If someone is in immediate danger, call the police on 999.