Service update: Housing benefit payments

The Royal Borough of Kensington and Chelsea, Westminster, and Hammersmith and Fulham councils are currently affected by a cyber security incident.

Published: 28/11/2025

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This is affecting some of their systems and the information they are able to share with us. Some rent account updates and refunds may be delayed as a result.

What this means for you:

Rent accounts

If you're affected, we'll update your rent account as soon as the councils share the latest information with us. 

Refunds

Some refunds may take longer than usual while we wait for updated information. 

No action needed

You don't need to do anything. We'll update your account as soon as we can.

If you have any questions, please contact us.