Policies and insurance

Here you can find:

Policies relating to your leasehold or tenancy
Our insurance details

Our policies

View a list of all policies that relate to your leasehold or tenancy.

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Additional Needs Policy

Aids and Adaptations Policy

Alternative Accommodation (Decants) Policy

Antisocial Behaviour Policy

Block Inspection Policy

Business in the Home Policy

Communal Areas Fire Safety Policy

Compensation and Remedies Policy

Complaints Policy

Damp Mould and Condensation Policy

Domestic Abuse and VAWG Policy

Equality Diversity and Inclusion Policy Colleagues and Customers

Estate Management Policy

Good Neighbour Policy

Hate Crime Policy

Hoarding and Self-Neglect Policy

Leasehold Alteration Policy

Lettings Policy (Care and Supported Housing)

Lettings Policy (General Needs)

Lodgers Subletting and Unauthorised Occupants Policy

Mandatory Occurrence Reporting Policy

Mutual Exchange Policy

New Homes Customer Care and Defects Management Policy

Parking Policy

Pest Control Policy

Pets Policy

Reasonable Adjustments for Customers Policy

Rent Collection Policy

Rehousing Policy

Responsive Repairs Policy

Safeguarding Adults Policy

Safeguarding Children Policy

Service Charges Policy

Shared Ownership Policy

Sub-Units Policy

Succession and Assignment Policy

Surveillance Policy

Tenancy Policy

Tenant Improvements Policy

Tree Policy

Unreasonable Communication Policy

Our insurance policy details

For liability claims against Peabody for incidents occurring after 29 July 2023, the MOJ Portal ID information is:

Insurer: Protector

Policy: 136864-2.1
Portal Compensator ID: C00585
Email: claims@protectorinsurance.co.uk

For Liability Claims relating to Legacy Peabody residents up to 29 July 2023, the MOJ Portal ID information is:

Insurer: Zurich Municipal

Policy: JHA-22S357-0053
Portal Compensator ID: C00650
Email: zmflc@uk.zurich.com

For Liability Claims relating to Legacy Catalyst residents between 31 March 2023 and 29 July 2023, the MOJ Portal ID information is:

Insurer: Zurich Municipal

Policy: JHA-22S357-0053
Portal Compensator ID: C00650
Email: zmflc@uk.zurich.com

For liability claims relating to legacy Catalyst residents before 31 March 2023, please contact us.

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