Panels with a purpose
Our main Resident-Led Panel is (as the name suggests) made up of Peabody residents, who are committed to putting your voice at the heart of our work. They do that by:
- holding us accountable for listening to what you care about
- reviewing our key services to make sure we’re delivering them
- using evidence to make recommendations for decisions and policies
We also have a few sub-panels that focus on specific topics that we know are especially important to residents:
Communications Panel
We know how important it is that when we speak to you – from sending the latest updates to replying to your questions – our messages are clear, timely and easy to understand.
So the Communications Panel reviews our strategies, publications and campaigns to help us give you the info you need.
Policy and Strategy Panel
Our Policy and Strategy Panel brings together residents to influence our policies and long-term decisions.
Members review proposals and share feedback, making sure resident voices shape our services and future plans.
Homeownership Panel
We’ve brought together a group of homeowners to help us improve the services that matter most to you. You told us you’re concerned about:
- service charges
- communal repairs
- how we communicate
We’re listening - and we’re working with residents to make these services fairer, clearer and easier to navigate.
Complaints Panel
We want it to be easier for you to tell us when something’s gone wrong - and to feel confident that we’ll put it right.
The Complaints Panel has told us that:
- responses can take too long
- information online isn’t always clear
- some issues could be fixed before they become complaints
We’re working with the panel to make things quicker and easier to understand - so you spend less time chasing and get the resolution you need faster.
Scrutiny Bank
The Scrutiny Bank is a group of specially trained residents who volunteer to review our services.
They carry out detailed reviews of complaints handling, service charges and resident experiences. They suggest evidence-based recommendations that improve our policies and performance, while also making sure we always stay transparent and accountable.
Residents are recognised and rewarded for their time, with findings shared directly with Peabody’s leadership.
Updates from our panels
Resident-Led Panel
Last year we helped interview candidates for several senior roles, including a new resident Board Member and Resident Engagement Manager.
We asked 25 Peabody teams how they listen to residents, leading to four clear changes to put in place:
- Build colleagues’ knowledge: ongoing training for all Peabody colleagues, so everyone knows how to listen to and work with residents
- Make engagement part of your job: your voice is considered in everyday work and colleague objectives
- Improved internal communication: teams share updates and good ideas across Peabody
- Keeping you informed: we tell residents how their feedback has led to real changes
These changes are already improving training, leadership support and communication. Resident voices are now part of everyday work, leading to better results for you.
Join Peabody Voice
Want to know about the latest opportunities to work with us? Sign up to Peabody Voice to get monthly updates on how to get involved.