Anti-social behaviour

Yes, any customer can report ASB anonymously. However, please be aware that it can prove difficult to investigate and gather evidence without access to full details.

Yes, we would encourage you to call us if you are experiencing Domestic abuse. Our Resident Safety Team will initially ask you a few questions so that we can assess any risk factors and provide appropriate support.

You can call us on 0300 123 3456 or contact us via the webform on our website.

Our Resident Safety and ASB Hub (RSAH) will receive contact from tenants via all channels (voice, e-mail, social media posts, etc.), and each team member has adequate time to handle each report appropriately.

The RSAH team will triage the incident, and will signpost to relevant services, or raise a case to the Neighbourhood manager as appropriate.

You can report an Antisocial Behaviour incident to our Resident Safety Team by calling 0300 123 3456 or by completing the dedicated webform on the 'contact us' page on our website.

If you are unhappy with how a ASB case has been handled, then you can raise a complaint about this. You can speak to the Customer Hub and raise a complaint over the phone on 0300 123 3456. Alternatively, you can complete a complaints form.

You should report your concerns to the police in the first instance as they have statutory powers to investigate allegations of drug use. To do so please call your local station, or contact them via their website.

Once you have reported this issue, and you have an incident number, please contact us on 0300 123 3456 or via the online webform. 

Our Resident Safety Team will be able to investigate your concerns.

Personal ASB includes actions which are likely to affect, or have affected, a specific person or group.

Examples include: violence, human trafficking, honour based violence, modern slavery, violence, criminal damage, dangerous dogs, sexual offences, verbal abuse, harassment/intimidation, arson, gun or knife crime, threats of violence, domestic abuse, hate crime and radicalisation.

You can report any of the above by telephone on 0300 123 3456, or via the online webform. 

We will respond to reports of ASB within one working day. However, if reporting by telephone through the Customer Hub you will receive a verbal response straight away.

Environmental ASB includes issues that relate to the communal areas and living spaces.

Examples include: fly tipping, misuse of waste disposal, abandoned cars, graffiti, feeding birds, dog fouling, drug paraphernalia, and fly tipping.

We do not categorise these issues as ASB, however our Estate Services team are able to investigate and resolve these types of incidents.

You can report an environmental issue to Peabody in a number of ways:

By calling us on 0300 123 3456.
Via the online webform.

Peabody aim to respond to all Anti-social behaviour reports within 1 working day. However, if reporting by telephone through the Customer Hub you will receive a verbal response straight away.

Mediation is a way of resolving disagreements within the community through the help of an independent third party,  the mediator. The aim is to bring people together to talk over their problems and difficulties, and to help them to focus on the future rather than dwell on the past.

Mediation may be one of the intervention options discussed when working to resolve cases of anti-social behaviour.

We encourage all residents to respect each other and be mindful of how their lifestyle may affect others. Sometimes, these lifestyles can clash but are not considered anti-social behaviour. Examples include:

1. Minor disagreements between neighbours.

2. Noise from everyday living, such as babies crying, children playing, one-off parties, white goods or noise caused by pets.

3. Lifestyle differences, such as cooking odours, putting rubbish out on the wrong day or reasonable noise occurring at unusual times because of different working patterns.

You should first try speaking to your neighbour. It’s likely that your neighbour would prefer that you speak to them first before contacting us as they may not be aware they are causing a problem.

In most cases, where it's safe to do so, most residents should be able to resolve disputes themselves. We will record all reports of ASB but will only take action or investigate what we feel is genuine ASB or behaviour which is caused by someone acting unreasonably.

Yes, to resolve any anti-social behaviour (ASB) case that involves an alleged perpetrator, the ASB team or the assigned Neighbourhood Experience Manager will contact them, as long as the complainant agrees to it.

We will agree an action plan with the complainant and any witnesses and keep them informed of the actions we take. We will contact them when we close a case, giving our reasons for doing so.

We will close a case after investigation and appropriate action is taken and where:
• it is successfully resolved;
• there are no further reports for a period of 6 weeks (unless we have begun legal
action or are gathering further evidence) or earlier if agreed with the complainant;
or
• no further action can be taken.

All residents, tenants, leaseholders and other members of our communities are encouraged to report anti-social behaviour, and its effects.

You can report an Antisocial Behaviour incident to our Resident Safety Team by calling 0300 123 3456 or by completing the dedicated webform on the 'contact us' page on our website.

To report this as a new repair, please call the Customer Hub Repairs Team on 0300 123 3456.