Service charges for tenants

We review our tenant service charges at least every three years. We first look at estates with a larger difference between the actual spend and budget and then those with more queries from tenants. You can ask to see a summary of costs that make up the bill.

If you have questions about your rent or service charge, please contact us. If we can’t help you, or you’re not satisfied with the response, you can appeal to the Rent Assessment Committee (RAC).

Whatever type of service charge you pay, we’ll let you know the cost for the coming year at least one month before any change.

If you pay a variable charge and there’s a shortfall between the estimated charge and the actual costs we incur, we’ll ask you to pay the difference. If the estimate was too high, we’ll credit you with the surplus.

If you pay a fixed charge, you won’t be asked to plug any shortfall or be credited with any surplus.

How we ask for or return the money will depend on your rental agreement.

If you’re struggling to pay your service charge, please contact us as soon as possible and we’ll do our best to help. If you’ve suffered a loss of income because of sickness, unemployment or any other change in circumstances, we can also advise you how to claim benefits and deal with any other debts.

It’s important you contact us as soon as you think you may not be able to make your payments. If you don’t, we may have to find other ways of getting the money.

If you have a low income or are in receipt of benefits, you may be able to get help with your rent or service charge payments through housing benefit or universal credit. We can provide advice and help with making a claim. To apply yourself, send your housing benefit claim to your local council and Universal Credit claim to the DWP.

If you’re a homeowner, find out more about your service charge. 

We review our tenant service charges at least every three years. We first look at estates with a larger difference between the actual spend and budget and then those with more queries from tenants. You can ask to see a summary of costs that make up the bill.

If you have questions about your rent or service charge, please contact us. If we can’t help you, or you’re not satisfied with the response, you can appeal to the Rent Assessment Committee (RAC).

Whatever type of service charge you pay, we’ll let you know the cost for the coming year at least one month before any change.

If you pay a variable charge and there’s a shortfall between the estimated charge and the actual costs we incur, we’ll ask you to pay the difference. If the estimate was too high, we’ll credit you with the surplus.

If you pay a fixed charge, you won’t be asked to plug any shortfall or be credited with any surplus.

How we ask for or return the money will depend on your rental agreement.

If you’re struggling to pay your service charge, please contact us as soon as possible and we’ll do our best to help. If you’ve suffered a loss of income because of sickness, unemployment or any other change in circumstances, we can also advise you how to claim benefits and deal with any other debts.

It’s important you contact us as soon as you think you may not be able to make your payments. If you don’t, we may have to find other ways of getting the money.

If you have a low income or are in receipt of benefits, you may be able to get help with your rent or service charge payments through housing benefit or universal credit. We can provide advice and help with making a claim. To apply yourself, send your housing benefit claim to your local council and Universal Credit claim to the DWP.

If you’re a homeowner, find out more about your service charge. 

We review our tenant service charges at least every three years. We first look at estates with a larger difference between the actual spend and budget and then those with more queries from tenants. You can ask to see a summary of costs that make up the bill.

If you have questions about your rent or service charge, please contact us. If we can’t help you, or you’re not satisfied with the response, you can appeal to the Rent Assessment Committee (RAC).

Whatever type of service charge you pay, we’ll let you know the cost for the coming year at least one month before any change.

If you pay a variable charge and there’s a shortfall between the estimated charge and the actual costs we incur, we’ll ask you to pay the difference. If the estimate was too high, we’ll credit you with the surplus.

If you pay a fixed charge, you won’t be asked to plug any shortfall or be credited with any surplus.

How we ask for or return the money will depend on your rental agreement.

If you’re struggling to pay your service charge, please contact us as soon as possible and we’ll do our best to help. If you’ve suffered a loss of income because of sickness, unemployment or any other change in circumstances, we can also advise you how to claim benefits and deal with any other debts.

It’s important you contact us as soon as you think you may not be able to make your payments. If you don’t, we may have to find other ways of getting the money.

If you have a low income or are in receipt of benefits, you may be able to get help with your rent or service charge payments through housing benefit or universal credit. We can provide advice and help with making a claim. To apply yourself, send your housing benefit claim to your local council and Universal Credit claim to the DWP.

If you’re a homeowner, find out more about your service charge.