Domestic abuse

Don’t suffer in silence – you’re not alone and we’re here to help you. You can use the form below or call us on 0300 123 3456 to speak with someone from our Resident Wellbeing Team. The action plan that we create will be created with your knowledge and input. 

We know that not everyone wants to report abuse to the police. But we do encourage you to do so and can support you with reporting if that would help. They’ll be able to talk to you about your options and what steps they can take to protect and support you. 

We recommend that you get your own legal advice. This is particularly important for housing advice if you have a joint tenancy, are a joint leaseholder or joint homeowner with the person who is abusing you.  

You can contact Citizens Advice Bureau, Shelter or Rights of Women for advice and also find out if you can receive legal aid. 

UK SAYS NO MORE is working with pharmacies, such as Boots, Superdrug, Morrisons and Well pharmacies, banks and selected jobcentres across the UK to provide Safe Spaces in their consultation rooms for people experiencing domestic abuse. You can use a Safe Space in whichever way works for you. They provide a safe and discreet way to reach out to friends and family, contact specialist support services and start your journey to recovery. Find your nearest safe space. 

We've partnered with Southwark Council to provide a safe space at Darwin Court. If you'd like help, please visit Darwin Court and ask the reception team if you can use their safe space. A trained member of the team will show you to the safe space room, where you can use our phone and tablet in whatever way you need. 

Most boroughs have a dedicated service for people experiencing domestic abuse. Find your local authority to look up what local services there are in your area.  

If it’s safe to do so you may wish to download the Bright Sky app, to help you find support services near you. 

Some services are UK - wide, such as specialist services for male victims, or LGBT+ victims. These services usually provide a helpline number and some even have live chat functions. Visit our Support Finder for a list of local and national support available. 

By and for services offer support provided by teams aligned with the people they're helping. For example, an organisation led by black women for other black women and their children. If you’re working with one of our specialists, they’ll include any contact with by and for services as part of your action plan.

There are many local and national services offering specialist support for people experiencing abuse, violence or trauma:

Refuge’s national 24-hour helpline supports women and children experiencing domestic abuse and offers confidential, female-led, and impartial advice.

The National Centre for Domestic Abuse gives free and immediate advice to help women obtain protection from perpetrators.

Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year.

Karma Nirvana supports victims and survivors of forced marriage and honour-based abuse. 

Southall Black Sisters provides advice and information on domestic abuse, racial harassment, welfare and immigration. 

Respond supports people with learning disabilities or autism who have experienced trauma and abuse. 

Stay Safe East helps deaf and disabled people experiencing domestic abuse and hate crime 

Sistah Space assists African and Caribbean heritage women affected by domestic and sexual abuse. 

IKWRO provides specialist support for Middle Eastern, North African (MENA) and Afghan women and girls living in the UK, who are at risk of honour-based abuse and other forms of violence against women and girls. 

ManKind Initiative assists male victims of domestic abuse by giving those affected direct support

Hourglass provides confidential services and gives information and support to any older person or anyone concerned about an older person who is at risk of, experiencing or recovering from any form of abuse or neglect. 

SignHealth has a specialist domestic abuse service to support deaf people in finding safety and security.

We can meet you in private at our offices or, if you’d prefer, at a different agreed safe place such as a café or community centre. We’ll also agree how we can stay in touch with you in a safe way. If you need an interpreter, we can arrange this. 

We know that every case is different. We’ll advise you of what options you have, based on your individual circumstances. We’ll also offer to refer you a specialist domestic abuse service that meets your needs. 

With your cooperation, we’ll carry out a domestic abuse risk assessment with you. This helps us understand your situation better and to advise you of your options.

We won’t share your information with anyone without your permission unless there are serious concerns for your safety, or the safety of any children or other people, such as our colleagues or members of the public.

To make sure you get the right support we may work with other agencies such as Women’s Aid, Refuge, Victim Support, the police and local authorities. Where appropriate, we may also make a referral to a multi-agency risk assessment conference (MARAC).

We understand if you’re more comfortable talking about your case to someone who is the same sex as you. Please let us know if you want to speak to someone of the same sex and we will arrange this for you if we can.