Universal credit, other benefits and income

Can I get assistance to claim Universal Credit (UC)?

You can use our online Universal Credit step-by-step guide to check if you’re entitled to UC and receive assistance to make your claim.

Citizen’s Advice also offer their Help to Claim service that provides assistance to make a claim for Universal Credit and lasts up to the first payment of Universal Credit.

In addition, our Advice and Wellbeing team is ready to talk through any questions you may have about claiming UC.

How can I apply for Discretionary Housing Payment (DHP)?

You can apply for a DHP through your local council. They will decide if support will be offered to help towards rent arrears, rental shortfall, bedroom tax, benefit cap or removal costs.

You must however be in receipt of housing benefit or housing element through your universal credit to claim a DHP. For more information, please visit Applying for a Discretionary Housing Payment.

In addition, our Advice and Wellbeing team is ready to talk through any questions you may have about claiming DHP.

How can I check if my benefits are correct or if I’m entitled to any benefits?

You can also use our benefits calculator to check what benefits you may be entitled to. It's free to use, and all the details you provide are anonymous.

In addition, our Advice and Wellbeing team is ready to talk through any questions you may have regarding what benefits you may be entitled to.

How much will the standard allowance of Universal Credit be from April 2022 (rent costs and additional elements for children, ill-health and being a carer are more)

Single people over 25 – £334.91 a month (£4018.92 a year)
Single people under 25 – £265.31 a month (£3183.72 a year)
Joint claimants, one or both 25 or over – £525.72 a month (£6308.64 a year)
Joint claimants both under 25 – £416.45 a month (£4997.40 a year)

I'm on a low income; I’m not working or I’m looking for work. What benefits can I claim?

In Britain every year billions of pounds of benefits are unclaimed.

There are several ways you can get advice and support to see if you qualify and claim your entitlements.

You can use our benefits calculator to check what benefits you may be entitled to.  It is free to use, and all the details you provide are anonymous.

You may qualify for Universal Credit to help pay your housing and living costs. In addition, you may qualify for council tax support.   You can use our online Universal Credit step-by-step guide to check if you’re entitled to Universal Credit and receive assistance to make your claim.

You can also visit how to claim Universal Credit: step-by-step for information on Claiming Universal Credit or phone 0800 3285644.

Speak to your local council for help claiming Council Tax Support.

If you’re a pensioner, then you may need to claim Housing Benefit and Council Tax Support. Housing Benefit and Council Tax Support are claimed through your local authority.

In addition, our Advice and Wellbeing team is ready to talk through any questions you may have regarding what benefits you may be entitled to.

What can I claim if I'm self-employed?

Depending on your income you may qualify for Universal Credit (UC) and Council Tax Support. Please bear in mind that, depending on how long your business has been in operation, UC may apply the Minimum Income Floor, which means that you will be treated as having a certain income whether you receive this or not, and your UC payments will reflect an assumed payment rather than what you actually receive.

For more details please visit Universal Credit for the self-employed. You can also find more information at tools and guidance for the businesses or by calling 0300 456 3565 (Monday to Friday 9am – 6pm).

What is Personal Independence Payment (PIP) and how do I apply for it?

PIP is a benefit for working-aged people that struggle with day-to-day personal care and mobility because of a physical or mental condition.

PIP is paid on top of your existing benefits. To order an application you need to call 0800 917 2222. For more information Personal Independence Payment (PIP).

In addition, our Advice and Wellbeing team is ready to talk through any questions you may have about claiming PIP.

Support with debts and covering personal costs

I'm struggling to pay my rent, where can I get help?

Please talk to us to find out what help is available. You can also use our benefits calculator to check what benefits you may be entitled to. You can also visit our cost-of-living hub for lots of useful information on ways to save money and keep warm, boost your career and more.

Shelter also offers independent legal housing advice from. You can contact them online or by calling their telephone advice line on 0808 800 4444.

I have no food, where can I get help?

Visit our Support Finder to check contact details for your local foodbank. Alternatively, contact your local authority for more information on food banks near you.

Please also talk to your Neighbourhood Customer Specialist who can refer you to our Advice and Wellbeing team, or contact our Advice and Wellbeing duty line on 0208 832 3133 from Monday – Friday from 10am -1pm and 2– 5pm.

I’m struggling to manage on the money I have coming in. What help can I get?

Please talk to us to find out what help is available. You can also use our benefits calculator to check what benefits you may be entitled to. You can also visit our cost-of-living hub for lots of useful information on ways to save money and keep warm, boost your career and more.

We may be able to provide funding support for Peabody residents in hardship or challenging circumstances or for community projects, which improve the social and economic conditions of our neighbourhoods. Contact our Advice and Wellbeing team to find out more.

Where can I get help with debts?

You should get specialist advice to help you with your debts.

Step Change, telephone: 0800 138 1111
National Debt Line, telephone: 0808 808 4000
Citizens Advice, telephone: 0800 144 8848

Boost your career

Keeping warm and saving money

Can you help me to stay warm in my home and reduce my bills?

Yes, you can book a session with our free home energy advice service to learn more about reducing your household bills and making your home more energy efficient.

What help can I get to reduce my energy bills?

Yes, you can book a session with our free home energy advice service to learn more about reducing your household bills and making your home more energy efficient.

There are various grants and benefits to help you pay your energy bills. Citizens Advice has lots of information about the Energy Price Guarantee, the Warm Home Discount, Winter Fuel Payments and more.

Your energy supplier may also be able to help if you’re having difficulties. Find out more about this at ofgem.gov.uk. You can also learn more support if you’re vulnerable, switching your energy supplier, how to find out who your supplier is and more at MoneyHelper.

Where can I go to stay warm?

We've introduced wellbeing spaces at some of our community centres where they host regular wellbeing cafes and activities. As part of these wellbeing spaces, we’ve introduced cosy corners, and everyone is welcome.

You can also find out more about other local warm hubs and spaces via your local council or warmspaces.org.

Food Bank

Support finder

We’ve put together a list of organisations and online resources to help you with cost-of-living payments, support your health and wellbeing and boost your skills and career opportunities.
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Contact us

See all the ways you can get in touch with us to talk about your rent and finances, household permissions, neighbourhood enquiries and repairs.