If my rent account is in credit, can I request a refund?

You can request a refund if you’ve made an overpayment to your rent account. But you can’t request a refund if you receive housing benefit and they’ve made the overpayment.

Refund requests need to be done in writing. You can do this online or by post.

Please note we would not refund all of the credit, a week’s (if you pay weekly or a month if you pay monthly) rent will be deducted from the refund to keep your account in credit as per the terms of your Tenancy Agreement.