Make a complaint as a non-customer

We aim to provide an excellent service for all residents and communities.

But we know that sometimes things go wrong. If this happens, we want to hear about it so we can make things right.

If you are a customer then please use our customer complaint form.

Making a complaint

It’s important that you get in touch within six months of the initial incident.

Use this form to tell us about your complaint.

Your information

Are you a: *

Resident

Leaseholder

Shared owner

Neither

First name *

Last name *

Address line 1 *

Address line 2

City *

County *

Postcode

Email address *

Confirm email address *

Phone number *

About your complaint

What is your complaint about? *

Please give more details *

What is your complaint? *

Please give us any service request or reference numbers

Supporting media

How would you like us to resolve your complaint? *

Data protection

We take our data protection responsibilities seriously and collect, store and process data in line with data protection law. To find out more about how we use your personal information please visit our privacy policy statement.

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Other ways to contact us

Make a complaint by phone:

Our phone lines are open 8am–8pm, Monday to Friday and 9am–1pm on Saturday
If you rent your home from us, please call us on 0300 123 3456
If you are a leaseholder, please call 0300 123 2209.

Make a complaint by post:

Complete the form and return to us by post:

Freepost Plus RRZY-EGGH-KEBY
CCL
Peabody
Pembroke House
Northlands Pavement
Pitsea Centre
Pitsea
Basildon
SS13 3DU