We’re looking for eight residents to join our Complaints Panel – a small group who work with us to make the complaints process fairer, clearer and more respectful for everyone.

What the panel does

As a panel member, you will work with other residents and Peabody colleagues to:

Improve the complaints process

  • Look at where delays happen
  • Understand why some complaints go unanswered
  • Help make communication clearer and more consistent

Review real complaint journeys

  • Look at anonymised cases
  • Spot where the experience falls short
  • Highlight patterns and suggest improvements

Share what works well

  • Identify teams doing a good job
  • Help spread good practice across Peabody

Make a real difference

  • Help us improve how supported residents feel
  • Use survey and Ombudsman learnings to drive positive change

Why join?

Your voice will help shape how complaints are handled day to day, not just on paper.

You’ll make sure the complaints process truly works for Peabody residents and reflects real experiences.

If you want to help make things better for your community, we’d love to hear from you.

Who we’re looking for

You don’t need any specialist knowledge to join the Complaints Panel. We welcome residents from all regions, tenures and backgrounds. You may be a great fit if you:

  • Have first hand experience of Peabody’s complaints process or simply want to help improve it
  • Are willing to listen, share your views and take part in open discussions
  • Communicate respectfully and enjoy working with others
  • Care about improving the experience for all residents
  • Bring your own lived experience, whatever that looks like

We want the panel to reflect Peabody’s diverse communities.

What to expect

  • Quarterly meetings mostly in-person sessions (with occasional online check-ins)
  • A hands-on induction workshop in early May
  • Light optional reading or background information between meetings
  • Expenses reimbursed, in line with Peabody’s volunteer policy

We’ll always give you dates and information well in advance.

What you’ll get from the role

  • A real opportunity to shape improvements to the complaints service
  • Training, guidance and ongoing support from the Resident Engagement and Complaints teams
  • Experience working alongside senior leaders and service managers
  • A chance to build skills in communication, teamwork and scrutiny
  • The satisfaction of being part of a positive, resident-led group helping hold Peabody to account

How to apply

Please complete the short application form by midday on Thursday 23 April 2026.

Apply now

You can also email us at get.involved@peabody.org.uk or call 0300 123 3456 if you prefer to talk through your answers.

What happens next

If you’re shortlisted, we’ll invite you to a friendly 20 minute online chat during the week commencing 27 April 2026. You’ll meet someone from the Complaints Team, the Resident Engagement Team and a Resident-Led Panel member. This is simply a chance for us to hear why you’d like to join and what you’d bring to the group.

We look forward to hearing from you!

Recruitment timeline

  • Applications open: 9 April 2026
  • Applications close: 23 April 2026
  • Informal chats invites sent out: 24 April 2026
  • Informal chats held between Tuesday 28 April and Friday 1 May 2026
  • Induction workshop: 14 May 2026 at Westminster Bridge Road