- Residents' handbook
- Rent and service charges
- Safer communities
- Resident involvement
- Benefits and budgeting
- Homeowner information
- Health and safety
- Succession and assignment
Resident Scrutiny Panel reviews
Here you can find details of the panel’s reviews and Peabody’s responses.
Review of repairs communication
The panel’s most recent review looked at how well communication between residents, Peabody and its contractors was handled during the repairs process.
The panel looked at what happens when residents call in to report a repair, where things are working well and where things can be improved. The process included a review of policies and process maps, plus interviews and "work shadowing" members of our customer service and visits out with Axis contractors.
The panel made a number of recommendations. These include residents and staff having an updated repairs handbook to help diagnose repairs and communicate details between all parties. Plus, staff to be aware of the importance of good communication to residents.
Executive summary (pdf, 314kb)
Full report (pdf, 583kb)
Peabody management response (pdf, 273kb)
Review of the Estate Controlled Environmental Improvement Budget (ECEIB)
For their first review the panel chose to look at the Estate Controlled Environmental Improvement Budget (ECEIB), a fund used for making improvements to local areas.
The ECEIB of £300,000 is open to tenants and residents associations (TRAs), other resident groups and non-resident groups to make environmental improvements in their community spaces. Thirty projects were funded in 2012/13.
The panel suggested a number of recommendations regarding the scheme, including rewriting the ECEIB policy to have more clarity around roles, eligibility, criteria and consultation, and designing a new application form. They also suggested improvements to monitoring and assessing the overall benefit and impact of money spent on improvements.
On the panel’s recommendation the scheme has been renamed as Making a Difference: Environment Improvement Budget.
Full report (pdf, 381kb)
Peabody management response (pdf, 132kb)
If you would like more information on becoming a member of the Resident Scrutiny Panel please contact the Resident Involvement team via the form below: