- Residents' handbook
- Rent and service charges
- Safer communities
- Resident involvement
- Benefits and budgeting
- Homeowner information
- Health and safety
- Succession and assignment
Service charges for tenants
What they include, and how to query the amount.
Some tenancies involve a charge for services. This is for services on your estate which are not covered by your rent, such as:
- door entry phones
- gardening in communal areas
- lighting in communal areas
- communal TV aerials
Service charges don't include services to individual homes, such as:
- heating and hot water
- lighting and water charges within your dwelling
- TV licences.
Tenant service charges are reviewed as a minimum every three years. Priority for reviews is given to estates with a larger difference between actual spend and budget, or those with more queries from tenants.
You have the right to see a summary of the costs that make up the bill. We do not make a profit on service charges and work to ensure that the charges are reasonable.
Querying your rent and service charges
Please follow the procedures below:
Please contact us (if you're a secure tenant, check that you have not received a Rent Registration Letter, as this is not a rent increase).
You can appeal to the Rent Assessment Committee (RAC).