- All about repairs
- Rent and service charges
- Safer communities
- Resident involvement
- Benefits and budgeting
- Homeowner information
- Health and safety
Who's responsible for your repair
We are responsible for most, but not all repairs for former Family Mosaic residents. There are some repairs that are your responsibility as the resident and this is set out in your tenancy agreement.
We may carry out these repairs and jobs for you but will charge you an excess towards the cost of the work. We will always carry out repairs where damage is a result of normal wear and tear.
However, there are times when we find it necessary to charge residents for repairs carried out on their property. These types of repairs will usually be as the result of accidents, criminal damage, misuse, neglect or wilful damage. These may be caused by your own actions, a member of your household, a visitor, or a household pet.Report a repair