Peabody employee in front of van at Peabody Avenue

Former Family Mosaic Residents can contact our Customer Care Line to talk to us about repairs.

  • Call 0300 123 3456 (for tenants)

  • Call 0300 123 2209 (for leaseholders)

Emergency repairs: we’ll repair or make safe within
24 hours

Electrics

  • Total loss of electric power
  • An unsafe lighting socket or electrical fitting
  • Total loss of lighting
  • Partial loss of power but only when it is a danger to health and safety, for example power loss effects essential equipment such as a stair lift or a nebuliser

Water

  • Total loss of water supply
  • Toilet not flushing (when there is no other toilet at the dwelling)
  • Internal leaking or burst pipes (only when the tenant cannot control the leak and there is a danger to the property and/or belongings)
  • Burst tanks or cylinders
  • Loss of water heating (between 31 October to 1 May)

Gas

  • Total or partial loss of gas supply

Heating

  • No central heating (between 31 October to 1 May)

Blockages

  • Blocked or leaking foul drain or soil stack
  • Blocked flue to open fire or boiler
  • Blocked WCs
  • Blocked sink, bath or wash hand basin (in multi-storey blocks only)
  • Blocked refuse chutes in multi-storey blocks

Building

  • Insecure external window, door or lock
  • Locked out (may be chargeable)
  • Gale, fire, flood or explosion damage


Next available repairs: we aim to fix within 35 days

Electrics

  • Partial loss of electric power

Water

  • Partial loss of water
  • Taps which cannot be turned
  • Leaking pipe work or waste pipesoss of water heating (between 30 April to 1 November)

Blockages

  • Blocked sink, bath or wash hand basin (except in multi-storey blocks)

Building

  • Rotten timber flooring or stair tread
  • Door intercoms not working
  • Extractor fans in kitchens or bathrooms
  • Glass replacement
  • Leaking roofs
  • Floorboards (small repairs)
  • Internal door repairs (not replacement)
  • Air vents / bricks
  • Small plastering repairs (plaster patch)