- Residents' handbook
- Rent and service charges
- Safer communities
- Resident involvement
- Benefits and budgeting
- Homeowner information
- Health and safety
- Succession and assignment
Repairs: general information
Includes communal repairs, home improvements and major works.
- Home improvements
- Shared walkways and access routes
- Communal lock changes
- Installations and supplies
- Maintenance of any additional items
- Commercial properties
- Report a repair
Tenants must obtain written consent from us (and have all other necessary approvals) before making improvements to their homes.
- Tenants' Right to Make Improvements policy (pdf, 308kb)
We aim to let our residents have as much freedom as possible when improving their homes. There are however, some improvements which we cannot allow, as they will impose extra cost on your neighbours, us or reduce the safety of your own home and those surrounding it.
The following list details of the improvements which we do not allow tenants to make to their homes. If your improvement involves any of these, unfortunately your application cannot be considered.
Improvements which we do not allow tenants to make:
- layout change (movement or addition of partition walls)
- change of use of rooms (e.g. relocating kitchen/ bathroom to different room
- addition of extensions, conservatories or lean-to structures
- installing spotlights in a property which does not already have them
- installing cat or dog flaps
- replacement of external doors or complete window sets (frame and glazing)
- installation of security bars on windows or doors due to restriction of fire escape
- removing chimney breasts and any other structural works
We will not normally grant permission for laminate flooring due to noise transference issues. However, we will consider applications if all the following conditions are met:
- tenant lives in a house and none of the rooms are situated above residential space/ bedroom, belonging to someone else; or tenant lives on the lowest floor of a block;
- has concrete flooring;
- purchases sound insulation pads which lie beneath the laminate. We recommend acoustical sound insulation which is widely available throughout the UK;
- the tenant accepts that they will need to remove the flooring so that we can fulfil our repairing obligations if required and that we will not accept liability for any damage;
- the tenant agrees to remove the laminate flooring entirely when they leave the property
We'll take reasonable care to keep the common entrances, halls, stairways, lifts, passageways, rubbish chutes and other common parts (including electric lighting) in reasonable repair and fit for use.
There may be times when we need to replace communal locks. If this happens:
- Residents will be notified by letter 48 hours in advance of a communal lock change.
- The notification letter will contain two replacement keys for each property.
- Residents requiring additional keys can request them by contacting us. Please note:
- If you're requesting new keys there may be a charge
- If you had more than two keys originally Peabody will replace each one at no extra cost. Old keys must be returned to us in order to receive replacements.
We'll keep installations provided by us in proper repair and good working order. This includes anything related to heating, water heating and sanitation as well as water, gas and electricity supplies. For example:
- basins, sinks, baths, toilets, flushing systems and waste pipes
- electric wiring including sockets and switches
- gas pipes and water pipes
- water heaters, fireplaces, fitted fires and central heating installation
If, as part of your tenancy, any of the items below are provided by us, we will maintain and keep them in good working order:
- washing machine
If you’re a commercial property tenant, you’ll find specific information in your lease, which you should always check before contacting us.Report a repair