Peabody employee in front of van at Peabody Avenue

Includes communal repairs, home improvements and major works.

Home improvements

Tenants must obtain written consent from us (and have all other necessary approvals) before making improvements to their homes. 

We aim to let our residents have as much freedom as possible when improving their homes. There are however, some improvements which we cannot allow, as they will impose extra cost on your neighbours, us or reduce the safety of your own home and those surrounding it.

The following list details of the improvements which we do not allow tenants to make to their homes. If your improvement involves any of these, unfortunately your application cannot be considered.

Improvements which we do not allow tenants to make: 

  • layout change (movement or addition of partition walls)
  • change of use of rooms (e.g. relocating kitchen/ bathroom to different room
  • addition of extensions, conservatories or lean-to structures
  • installing spotlights in a property which does not already have them
  • installing cat or dog flaps
  • replacement of external doors or complete window sets (frame and glazing)
  • installation of security bars on windows or doors due to restriction of fire escape
  • removing chimney breasts and any other structural works

We will not normally grant permission for laminate flooring due to noise transference issues. However, we will consider applications if all the following conditions are met:

  • tenant lives in a house and none of the rooms are situated above residential space/ bedroom, belonging to someone else; or tenant lives on the lowest floor of a block;
  • has concrete flooring;
  • purchases sound insulation pads which lie beneath the laminate. We recommend acoustical sound insulation which is widely available throughout the UK;
  • the tenant accepts that they will need to remove the flooring so that we can fulfil our repairing obligations if required and that we will not accept liability for any damage;
  • the tenant agrees to remove the laminate flooring entirely when they leave the property

If you would like to make improvements to your home, please fill out our tenant home improvement form and submit your request to

Shared walkways and access routes

We'll take reasonable care to keep the common entrances, halls, stairways, lifts, passageways, rubbish chutes and other common parts (including electric lighting) in reasonable repair and fit for use.

Communal lock changes

There may be times when we need to replace communal locks. If this happens:

  • Residents will be notified by letter 48 hours in advance of a communal lock change.
  • The notification letter will contain two replacement keys for each property.
  • Residents requiring additional keys can request them by contacting us. Please note:
    • If you're requesting new keys there may be a charge 
    • If you had more than two keys originally Peabody will replace each one at no extra cost. Old keys must be returned to us in order to receive replacements.

Installations and supplies

We'll keep installations provided by us in proper repair and good working order. This includes anything related to heating, water heating and sanitation as well as water, gas and electricity supplies. For example:

  • basins, sinks, baths, toilets, flushing systems and waste pipes
  • electric wiring including sockets and switches
  • gas pipes and water pipes
  • water heaters, fireplaces, fitted fires and central heating installation

Maintenance of any additional items

If, as part of your tenancy, any of the items below are provided by us, we will maintain and keep them in good working order:

  • washing machine
  • cooker
  • refrigerator/freezer

If you're a leaseholder you may be charged for elements of the work carried out. For more information please contact us.

Commercial property repairs

If you’re a commercial property tenant, you’ll find specific information in your lease, which you should always check before contacting us.

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