Peabody in the news

We have won three categories for our use of the WOW! awards, including the Judge’s Choice and “You’ve made a difference”.

The WOW! Awards Gala Ceremony recognises organisations and individuals that deliver outstanding customer service.

We were nominated in three categories this year and we’re delighted to have won all three!

WOW! You’ve Made a Difference

Claire Shelton               Claire Shelton (centre), Outreach Support Officer

Claire was chosen for this award because she made a real difference to two of our customers’ lives. The couple had been struggling for some time with financial abuse, debts, hoarding, ongoing health issues, and their son had recently passed away.

Claire contacted the companies dealing with this frail couple and cancelled their outstanding liabilities. She then helped them to downsize to a more manageable home and got a care package in place for them. On top of all that, she managed to track down the husband’s previous employer and persuade them to make a £10,000 grant to cover the cost of the move and a new mobility scooter.

The couple cannot thank Claire enough. She worked so hard to achieve the best outcome for this couple, showing that nothing is impossible if you think outside the box and use initiative.

Judge’s Choice

Newhythe Team        Newhythe Team - Lynda Conway, Nicky Plumb and Elizabeth Alake

The judges at WOW! singled out Newhythe Team from all the nominations received throughout the year. The team won this award for the wonderful help they gave to a seriously ill tenant. They ensured her young daughter was cared for, looked after her flat and supported her through a four-month hospital stay. When the tenant returned home she found food in the fridge, money on the electricity meter and new toys for her daughter.

The tenant said: “When I woke up [in hospital] one of the team had brought a photo of my daughter and left it at the foot of my bed for me to see whenever I needed the strength to go on….I am really positive about my future now and just want to thank the Newhythe team for not only saving my life but supporting me to have a future that I may not have had.”

Best Use of The WOW! Awards Programme

Best Use of The WOW
Left to right: David Lavarack, Executive Director Corporate Services with Miko Schneider, Engagement Manager and Jewel Miah, WOW Co-ordinator

Miko and Jewel won this award for the way they have embedded the WOW! Awards into our organisation. This awards programme has quickly become a key element of our People First approach, highlighting and celebrating great service for both our customers and colleagues.

Wow indeed! Congratulations to all our winners.

If you’ve been impressed by a member of our team, why not nominate them for a WOW! AWARD?

Make a nomination now!