Thamesmead pioneering project 2016

A wellbeing project which has helped more than 700 Thamesmead residents in its first year.

The Positive Steps Thamesmead project came about after Lakeside Medical Practice identified a high number of patients visiting their GP for non-medical issues.

The scheme, run by a range of partners and led by Trust Thamesmead (part of the Peabody Group), placed 16 fully trained volunteer advisers in the medical practice to help people with issues around employment and training, health and wellbeing, debt and fuel poverty.

This has resulted in fewer people needing to see their GP because they are appropriately signposted to other support services.

   Members from Peabody, Positive Steps and Lakeside Medical Practice

How the project can help

One resident who has been supported by the project is Ms B who told a Positive Steps Thamesmead volunteer that her husband’s disability benefit had been suspended at short notice, leaving the family in financial difficulty.

Positive Steps Thamesmead gave Ms B accurate information and advice about the benefits she and her husband were entitled to, as well as help filling in the appeal forms about the decision to suspend them. This led to the benefits being reinstated and backdated, easing the financial burden the family had been facing.

Peabody Chief Executive Stephen Howlett said:
“Positive Steps Thamesmead is a great example of what can be achieved by a joined-up, partnership approach to supporting people. Our volunteers tackle sensitive and often complicated issues Thamesmead residents face on a daily basis which have had a huge, positive impact on many residents lives.

"The fact it has also helped to cut waiting times at Lakeside Medical Practice also means residents are getting to see their GP quicker which can only have a positive impact on their health and wellbeing.”

Partners and volunteers that helped Thamesmead residents as part of Positive Steps Thamesmead

Our partners

Positive Steps Thamesmead is a partnership project between Peabody, Fair Finance, Bexley Citizens Advice Bureau, Thamesmead Food Bank, Recovery College Greenwich, Thamesmead Furniture Recycle, Lakeside Medical Practice, Job Centre Plus, London Borough of Bexley and others.

Contact Positive Steps Thamesmead

Dr Anand, Partner, Lakeside Medical Practice:

“The Positive Steps volunteers have made a significant and useful contribution to the patients and medical staff at the Lakeside Medical Practice. They are a resource to signpost people in need to the help they require.”

Giles Piercy, Director, Locality Matters said:
“It has been a privilege to have been involved in the development of Positive Steps Thamesmead from an initial concept to a service that is delivering meaningful positive impact to many local people’s lives, on critical issues such as housing, debt and employment support.”

More information

Positive Steps Thamesmead is available from Lakeside Medical Practice in Southmere Village, off Yarnton Way, Thamesmead. Outreach sessions are also available from Waterways Children’s Centre in Southwood Road and Emmanuel Food Bank in Yarnton Way.

To find out more about Positive Steps Thamesmead, please call Trust Thamesmead’s Community Development Officer, Linda Delieu on 020 3828 4933 or email at