Landscaped area showing trees and plants

All about our landscape and gardening services

Our landscape strategy

Our landscape assets cover more than 250 hectares of land and are made up of various types of open space. These include:

  • two sites of nature conservation 30,000 trees (approximately)
  • green roofs
  • a woodland
  • parks
  • meadows with ancient hedgerows
  • canals
  • community gardens & allotments

We work to manage and improve our landscape areas and put local, national and regional policies for green spaces into practice. Working with a number of partners such as the Greater London Authority, London Wildlife Trust, Groundwork Trust and London Tree Officers Association, we are developing a number of strategies.

 We are developing our Open Space Strategy which will underpin the service we deliver and help us to identify priorities for improvement going forward.

Our landscape management

We recognise that well-maintained open spaces create a great sense of community, health and wellbeing while also promoting a safe space for play, recreation and relaxation. We provide attractive and well-maintained amenity space which looks great and makes a significant contribution to the wider community and our residents.

We employ external contractors and have our own service delivery teams to deliver our landscape services. The core tasks include:

  • grass-cutting
  • hedgerow maintenance
  • shrub, herbaceous border and hard surface maintenance
  • supplies of hanging baskets and bedding schemes which are changed twice each year

Tree management

We are enthusiastic about the trees within our communities and the benefits they bring to our environment. In looking after them, we balance the views of our residents, the environmental and aesthetic benefits of trees with the provision of a safe and enjoyable environment.

Tree surveys
We survey our trees every three years and these are completed in three phases, all during the growing season to determine the trees’ health and the required maintenance for the coming year. We do this in liaison with several contractors.

We have a Tree Policy in place which more fully details our approach to tree management.

All requests for tree work should be directed to the landscape services manager on 0800 022 4040 (free from landlines) or 020 7021 4444.

  • Emergency tree work will usually be addressed within 24 hours depending on the circumstances
In an emergency contact our Customer hub

The IMPROVE programme

IMPROVE was formed to address the overall condition of estates which had fallen below desired standards. 

This programme complements our Quality Homes, play refurbishment and other programmes that seek to continually maintain the high standards of our residents’ living environments.

Estates that have been transformed by IMPROVE to date include Clyde Road, North Row, Barnwell House, Rosendale, and Pellipar Gardens.

Learn more about our Improve programme

Play spaces

By providing high-quality positive play spaces we believe that we can bring children, young people and residents several benefits, including improved physical health and fitness, creativity and learning, respect for others and social cohesion.

We currently have 206 play facilities: these consist of 155 play spaces, 33 Multi-use Games Areas (MUGAs), 13 Outdoor Gyms, 3 Trim Trails and 1 skate park.

These facilities vary in age and we aim to refurbish those that have reached the end of their operational life. When delivering a refurbishment, we consult with residents about how they would like the space to be improved, as well as considering other factors including space requirements, access, and play value.

We carry out regular inspections of our existing facilities in house and have a certified inspector carry out more detailed inspections at least four times each year.

We also have an independent external inspection carried out each year to ensure the facilities meet with the standards required.

In an emergency contact our Customer hub