Contact us

If you are unhappy or dissatisfied with our service, you can call us or use the form below to make a complaint.

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If you have a complaint we will try to resolve it as quickly as possible, and use your feedback to review and improve our services. 

Please let us know within three months of the initial incident. There are a number of ways you can complain: here's a guide to our complaints process.

Please note: If you are reporting a problem for the first time, we will treat this as a request for a service rather than as a complaint.

  • phone:
    0800 022 4040 (free from landlines) or 020 7021 4444Lines open: 8am–8pm, Monday to Friday.
  • online:

    Please note: if you have documents or photographs to support your complaint, you will be able to email us after submitting this form.


  • write to us:
    45 Westminster Bridge Road
    SE1 7JB