Contact us

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If you have a complaint we will try to resolve it as quickly as possible, and use your feedback to review and improve our services. 

Please let us know within three months of the initial incident. There are a number of ways you can complain: here's a guide to our complaints process.

Please note: If you are reporting a problem for the first time, we will treat this as a request for a service rather than as a complaint.

  • phone:
    020 7922 8500 to make a complaint. Lines are open 9.00am – 5.00 pm Monday to Friday.