- Who we are
- What we do
- Working for us
- Our performance
Making a complaint
We always do our best but recognise that we don't get things right every time. If you're unhappy with anything we’ve done, please let us know and we’ll try to resolve things quickly. Here's how you can do that.
Tell us that you’re not happy
First of all, let us know about the problem to express your dissatisfaction. We will always see what we can do to sort it out for you. Here's how you can reach us.
Whether you are unhappy with a repair or something else, we will try to come up with a solution quickly and discuss with you what we intend to do. Many complaints are resolved at this point. And, if we do sort things out, we’ll still take on board what you’ve told us so we can improve our services in the future – we see your feedback as an opportunity to learn.
If you remain unhappy with our response, however, you can then go on to make a formal complaint.
- Learn more about the formal complaint process here.
We're one of the oldest and largest housing associations in London. Following the merger with Family Mosaic in June 2017, the Peabody Group now owns and manages more than 55,000 homes across London and the South East, housing over 111,000 residents. We also have 8,000 care and support customers.
Peabody runs an extensive number of community programmes which are open to all Londoners.