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Send us documents or photographs to support your complaint.

To speed up the process, please click-here to include documents or photographs (where relevant) to support your complaint.

We will reply to you within 10 working days. If you need an answer sooner, please call CCL on: 0300 123 3456 or 0300 123 2209 if you're a leaseholder. Lines open: 8am–8pm, Monday to Friday and 9am–1pm on Saturday.