Contact us

Before you report a repair, check to see who is responsible for it. Have you reported the issue to us before? If so, please have your reference number ready if you have it.

Before reporting a repair, please check your repair responsibilities

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Call us: 0800 022 4040 (free from landlines) or 020 7021 4444. Lines open: 8am–8pm, Monday to Friday.

If you have an emergency after these lines have closed please still call the number above and you'll be diverted to our emergency service.

Alternatively, you can complete the form below:

Please note: if you have a photograph relating to this repair, you will be able to email it to us after you have selected the ‘Submit’ button below.