Contact us

Before you report a repair, check to see who is responsible for it. Have you reported the issue to us before? If so, please have your reference number ready if you have it.

Before reporting a repair, please check your repair responsibilities

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Call us: 0800 022 4040 (free from landlines) or 020 7021 4444. Lines open: 9am–5pm, Monday to Friday. After the 26 March, opening times for lines will return to 8am – 8pm.

If you have an emergency after these lines have closed please still call the number above and you'll be diverted to our emergency service.

Alternatively, you can complete the form below:

Please note: if you have a photograph relating to this repair, you will be able to email it to us after you have selected the ‘Submit’ button below.