A free and effective way to manage conflict

Are you having problems with your neighbours?  You could consider using our free mediation service, a popular and effective way to manage conflict.

It's voluntary; private and confidential; and leads to a fast and binding solution in up to 80% of cases.

How does it work?

If you have a problem with your neighbour, which you are prepared to discuss with them, please contact your neighbourhood manager to request a referral. You will be contacted by a member of the team to arrange a mediation meeting at our head office with you, your neighbour and two specialist mediators, trained by UK Mediation.  


Here to help: The Peabody mediation team

About the meeting:

  • You are in control. Everyone involved in the process agrees the solution together
  • It's voluntary. You can withdraw at any time during the process. Nothing is done without your full agreement
  • It's fast. Agreements are often made at the first meeting
  • Mediators are neutral. They do not take sides
  • Confidentiality. All sessions are conducted in private and any information given is strictly confidential
  • Long-lasting. Mediation settlements usually remain over time

What problems can we deal with?

Issues include:

  • loud music
  • noise
  • pets
  • boundary disputes
  • overgrown gardens/trees

Who carries out the mediation?

Trained mediators from Peabody’s community safety and neighbourhoods teams. They work in pairs and aim to help both sides find a solution to their problem. Please contact Peabody Direct to find out more.

Mediation case study

Terry and Gita (not their real names) live next door to each other on a Peabody estate. Terry has a stereo and regularly listened to music at high volume, sometimes after 11pm. Gita would be able to hear his music and she would respond by banging on the wall, hoping he would turn the music down.

This continued for many weeks until Gita decided to contact her neighbourhood manager and request mediation with Terry. She wanted to discuss the loud music with Terry, rather than communicate by banging on the wall. Terry agreed to sit down and talk to Gita with two mediators present. Both discussed the music and banging on the wall and how it made them feel.

They reached an agreement:

  • Terry will not play loud music after 11pm
  • Gita will not bang on the wall if Terry is playing loud music; instead she will send Terry a polite text message asking him to turn it down
  • If they have future concerns about each other's behaviour, they will send a polite text message explaining their views Gita and Terry both said they felt happy to have made the agreement and now understood each other much better.

There have been no further problems. However, if future concerns are raised, mediators will again contact Gita and Terry to arrange a meeting.