How we are casting our net wider to identify best practice

Our community safety team asked the University of Birmingham to evaluate our current approach to antisocial behaviour (ASB) and community safety. They wanted to understand the views of residents and staff about ASB and crime on its estates. They also hoped to identify best practice to improve intervention and develop better preventative measures.

The research took place between April and July 2012 and included three focus groups with Peabody residents, meetings with frontline staff, and a roundtable event with other housing providers.  

• Supporting Peabody communities — a fresh approach to ASB (pdf, 243KB)

• Executive summary (pdf, 111KB)

Liz Chambers, Head of Community Safety and Support at Peabody says: "We are very excited about the launch of this research. ASB can cause fear and distress to residents, affecting their health, wellbeing and home life – and there’s a widespread perception that housing providers aren’t doing enough to tackle it. We hope that our research will outline ways in which housing providers can refresh their approaches to ASB."

Many of the recommendations in the report are already in place at Peabody. We are committed to resolving, reducing and preventing ASB and have introduced many improvements to our service since 2008.

For example, we have launched a new mediation service, which has already successfully resolved many cases, and we provide ongoing ASB and domestic abuse training to our frontline staff. We are also working on a new noise strategy and policy.